Tag Archives: story

Expression, Passion, Story, Technique

A Sensual Business Presentation Story

Presentation story, the source of competitive advantage
Presentation Story Sensuality should permeate your Business Presentations

If you want to regale your presentation audience with an especially powerful presentation story, you must position the audience inside your story with Sensory Involvement.

Sensory Involvement is a powerful technique that imbues your presentation story with sensuality.

You engage the senses of your listeners so that they experience the story rather than simply hear it.  Where possible, incorporate all five senses in your story.

The more senses you involve, the better.

Put Your Audience Inside the Presentation Story

This sensory technique positions the listener inside the presentation story.  You invite the audience into the story.  The audience becomes part of the action.

This is a fiction-writing technique.  It draws the reader into the story by stimulating the audience’s sight, smell, hearing, touch, and taste.

When you use color, aromas, tastes, and powerful sound and visual imagery, your presentation evokes the emotions of your listeners.  It captures their interest.  You convey a more compelling message.

Your call to action is more powerful than if you recite only facts and figures.

Presentation Story advantage
Use imagery in your business presentation story to stimulate the senses

This use of multiple sensory stimulation affects your listeners in ways that they are really unaware of.  They find themselves deep inside your presentation story and feeling what you want them to feel.

And they respond to your message.

Engage as many senses as you can.  The audience should hear your presentation.  They should taste it.  They should see it.  They should feel it.

Smell it.

They Become Part of Your Presentation Story

The sensory technique paints a mind picture.  It makes that picture vivid and powerful.

It’s powerful because it pulls the listener inside the story as a living, breathing, vicarious participant.  You position the listener inside the story rather than allowing the listener to loiter outside the story as a bystander.

Engaging the Senses

Use imagery.  Stimulate the senses!  The 1999 supernatural film The Sixth Sense illustrates the point.

In this film, the Bruce Willis character – in spirit form – moves about within the story among living people.  He can observe and, in a sense, participate in the various dramas around him.  Think of Bruce Willis as the audience of your presentation.

Willis feels and senses the angst, joy, anger, sadness of those around him.  Yet he is not an actual participant.

Bruce Willis is as close as he can be to the dramas around him without actually being there.  Likewise, your story’s vivid and emotive sensory stimulation engages your audience in a powerful way.

Position your audience inside the presentation story.

You can place them inside the presentation story, much as the Bruce Willis character is placed into the mini-dramas that unfold around him.

Employ Masterful Writing Techniques

Dean Koontz is a master thriller writer, and he advocates involving as many of the reader’s senses as possible in a story.  Koontz does this himself in his own taut novels.

Koontz engages smells, colors, sounds to enliven his descriptions.  He does this in unexpected ways.  Not only does Koontz involve all the senses, he combines surprising descriptions, crossing from one sense to another.

For example, he describes the glow of a bulb as a “sour yellow light.”

Koontz combines taste with color to evoke a startling and memorable image.

This is the same technique that serves powerful presenters well.  It can serve you well and you should do this.  For your own stories, remember to involve all of your listeners’ senses if you can – taste, touch, smell, sight, hearing – and you cannot fail to engage your audience.

Give it a try in your next business presentation story for an especially powerful effect.

Storytelling has become a powerful tool in 21st century management, and it would do you well to embrace, understand, and utilize that power to advance your own personal competitive advantage.  Several of the most effective storytelling books that I recommend are:  The Story Factor by Annette Simmons, Around the Corporate Campfire by Evelyn Clark, and The Leader’s Guide to Storytelling by Steve Denning.  A business storytelling blog by Gabriel Yiannis is particularly valuable.

To learn more about the use of images and sensuality in your business presentation story, consult The Complete Guide to Business School Presenting.

Audience, Story

Your Business Presentation Hero is in the Audience

Presentation Hero
Make your audience the Presentation Hero!

For a heroic presentation, add story moments to the mix and identify your presentation hero.

You should incorporate story moments throughout your business presentation to maintain momentum and to retain audience attention.

You make the audience the hero for the same reason.

The story moment may be no more than two sentences that breathe life into a staid exposition of facts.  Or it can extend to a one-paragraph allegory that plunges your audience into the meat of your show.

This is one key to your story’s power.  You select a story the audience already knows, and you populate it with characters sympathetic to the audience.

Who’s Your Presentation Hero?

As you prepare your story moment, carry in mind that every story must have a hero.  That hero must be in the audience.  For your audience to embrace your stories wholeheartedly, portray your audience heroically.

Remember that you determine the presentation hero of your story.

Choose a presentation hero that makes your audience feel good.

If your audience is the CEO and his senior staff, then he or she is the presentation hero, aided by trusted colleagues – he is Napoleon; she is Joan of Arc.

If your audience is the shareholders, then they are the heroes of your story.  It is through their guidance and wisdom that the company is successful.

If your audience is your subordinates, then they are the heroes for providing the nuts-and-bolts of the machinery.

If your audience is your students, then they are the heroes of the subject matter as they arm themselves to slay corporate dragons.  You are but the armorer, and perhaps a former warrior.

The Heroes of UPS

Speaking coach Suzanne Bates provides an excellent example of this type of Story Moment.  She relates the example of a speech given by UPS chairman Mike Eskew to his employees. The occasion of the speech was a change of the company logo.

In speaking to his employees, Eskew crafted his message to make them the heroes . . . not himself.

Many CEOs believe erroneously that employees want to hear a story of the CEO’s vision and leadership.  Eskew instead seized the opportunity to showcase the striving of his employees and gave a masterful show, demonstrating how a CEO can tap into the sympathies of his people.

In this case, he made his audience of UPS rank-and-file employees the heroes of the UPS story:

Our brand is all about our people and keeping the UPS promise. Just as Marty Peters . . . . Marty’s the longest-tenured active employee at UPS – out of 360,000 around the world. Marty is a fifty-seven year veteran of UPS. That’s right; he started with us in 1946 . . . and guess what . . . he still shows up at the job every day as a shifter and a customer-counter clerk in Detroit.

And there’s someone else we’ve brought to New York for this special day . . . Ron Sowder, a Kentucky District feeder driver. Ron’s been with the company forty-two years. In fact, he started in 1961 . . . the year of our last logo change. When Ron started with the company . . . he wasn’t old enough to drive. But today he carries the distinction of having the most years of safe driving among active employees in the company. In my book, Ron and Marty are UPS heroes. They not only represent the brand . . . like you – they live the brand every day.

This is a superb example of the speaker transforming the audience with a powerful story.

One moment they are employees assembled to hear a speech by the CEO on the company logo.  The next moment, they are heroes in an adventure story that spans decades!  Here, Eskew does it explicitly and quite deftly.  The result is an especially powerful presentation moment that uses the trope of the presentation hero. 

He outright calls them heroes, but it isn’t a bald bid for flattery.  That kind of thing falls flat quickly.

The good news is two-fold.  First, injecting a story moment is not difficult to do.  Second, it is guaranteed to work.  By work, I mean that it transforms your presentation into something magical.

Think of it this way.

A story is magic dust.

The President Weaves Magic into His Speeches

When the President of the United States calls for national action in time of need, he doesn’t just inform us . . . he inspires us.  He alludes to the wisdom and fortitude, the strength and durability, the innovation and drive of the American people.   He sometimes refers to the Greatest Generation, the generation that fought and won World War II.

The president may talk of hardy pioneers to dramatize the American sense of adventure.  He may use story moments of American inventors to make his points about innovation – Thomas Edison, Alexander Graham Bell, Steve Jobs.  He ties us to these powerful stories and he makes us the hero, not himself.  Who among us would not want to be the presentation hero?  President Ronald Reagan was a master of the Story Moment, calling on them to craft powerful speeches.

But you need not pull out the heavy artillery every time.  Use short punchy stories to launch your show or to illustrate minor points.  A great source for this kind of story-telling is Aesop’s Fables.

Why Aesop?

Aesop’s Fables are narratives that can convey your point quickly and crisply.  They are short, familiar, and freighted with morals.  Most of them also carry heavy business relevance.

You can find a fable to illustrate most any business point.  Take the familiar fable of “The Goose that Laid the Golden Egg,” which teaches that “Much wants more and then loses all.”

But the Goose fable also captures deeper lessons about discovering the true sources of wealth and nurturing the processes that create wealth.  Fables can run the gamut of lessons, from betrayal to bigotry, from deceit to damnation.

Thumb through Aesop’s for your next story.  You already know that almost no one does, and that’s the first requirement for discovering Blue Ocean market space.  Try it, and I guarantee that something good will happen.

For more on exalting your presentation hero, consult The Complete Guide to Business School Presenting.

Audience, Story, Technique

The Business Hero is in your Audience

Business Hero
The Hero of your Business Presentation should be in your Audience.

Your presentation is for your audience, and that’s where your business hero had better be.

As much as some of us love the limelight and the adulation of the crowd, it’s wise to remember that your presentation isn’t about you, although our self-indulgence can sometimes make it seem so.

No, you’re not in this to please yourself.

And you must get them to do what you want them to by making them think that it’s what they want.

Connect With Your Business Hero

Address the needs of the people in your audience and fulfill their expectations in language they understand, with metaphors and examples that resonate with them.  Your objective must be expressed in terms of how it best connects with your audience.  The folks in your audience should be the business hero, not you.

Speak to their needs and fulfill them.

The good news is that your audience’s meager expectations mean that you can likely dazzle it with a merely above-average presentation.  This is because the level of business presenting is so dismally low that audiences dread listening to them as much as you hate giving them.

No one seems happy at the prospect of this afternoon’s weekly “finance updBusiness Hero is in your audienceate.”

But remember this – regardless of the topic of your talk, every audience wants the same basic thing.  Deep down, all of us wants a chance.  Everyone wants to have a chance to be a hero.

No one wants to hear from Indiana Jones . . . everyone wants to be Indiana Jones.  Or at least believe that we could do great things.

This is a touchstone principle long known to professional speakers.  Kenneth Goode and Zenn Kaufman authored a book in 1939 called Profitable Showmanship, and their words resonate with stone-cold veracity over the subsequent 72 years, right up to today and the next quarter earnings briefing:

The audience is always on the screen, at the microphone, in the prize-fight, or in the pitcher’s box.  You, the individual member of the audience, are the hero of the day.  No selling can ever be completely successful that forgets this principle:  that the prospect is the Hero of the Show.  And, in fact, the only hero! . . .  The minute you slide the spotlight off him, off his crazy ideas, off his pet peeves, particularly off his whims, your show is over.  You may as well go home, for your audience is gone.  . . .  The hero of the [presenting] drama is the customer – or prospect.  His vanities, his hopes, his fears, his ambitions – these are the stuff from which your plot is spun and on him – and him alone – must the spotlight shine.

Remember that the Business Hero is in your audience.

People want more than anything to be a hero, and if you give them that chance in your talk, you will be rewarded 1,000 times over.

For more on putting the business hero in your business presentations, consult The Complete Guide to Business School Presenting.

Personal Competitive Advantage, Professional Presence, Story, Technique

Best Job Interview Tips for College Students

The Best of my Job Interview Tips for College StudentsOne of the most important job interview tips for college students that I give involves business presenting.

The job interview is likely the most important business presentation you will ever give.  This is because in the interview, you present for your most important client – you.

And the question I’m asked most frequently with respect to how you present your accomplishments is this:

“How do I talk about myself and my qualifications in a way that is honest and forthright and yet does not sound like braggadocio?”

The Best of My Job Interview Tips for College Students

Few people like to boast.  Instead folks go the opposite extreme of false humility.  But neither boasting nor meekness is the answer.

Instead, try this . . .

Understand that you are not in the interview to talk about your resume.  Your resume got you through the door and into the interview.

Now, the recruiter is looking for something more.  And that “something” is often indefinable.

The recruiter evaluates you for intangible qualities, such as corporate fit, personality, working intelligence, verbal acuity.  Many times, the recruiter doesn’t know what he or she is actually looking for.

But the recruiter does know what is unacceptable and is thus conscious of disqualifiers.

For the young or mid-level candidate, the atmosphere can feel akin to a minefield.  Some candidates feel that if they go tightlipped, they cannot make a mistake.  And so they weigh each word carefully, triangulating what they believe the recruiter wants to hear.  But it is not enough to simply survive without making a slip . . . or a “mistake.”

This approach comes off as stiff, artificial, weird.

Instead, go into your interview to make the presentation of your life about you, not what you think the recruiter is looking for.  The constitutes the most important of my many job interview tips for college students.

When it comes time to talk about yourself – here is exactly how to do it.

Talk about what you learned or what you discovered about yourself.

That’s it.

Digest that for a moment.

Yes, it really is that simple.  But it’s not easy, especially if you aren’t accustomed to talking about yourself this way.  It takes practice.

Talk about a difficult group project or a difficult task that required you to adapt and use your unique skill set.  In, say, a group work setting, tell of your learning about the importance of time management, of punctuality.  Translation:

     I have a great work ethic and I’m punctual.

Tell how you learned to deal with people from different cultures and backgrounds and to value difference.  Translation:

     I get along with a wide range of people.

Tell how you discovered that you gain a sense of satisfaction from helping others do their best, drawing out their best qualities and backstopping them where they are weak.  Translation:

     I’m a team-player who subordinates my ego to get the job done for the company, recognizing that others may need help on occasion, help that I freely give.

Tell how you learned about different work styles and of the different ways of tackling problems.  Translation:

     I’m flexible and adaptable to a variety of work environments and people.

For an Especially Powerful Interview

Can you see how it works?

You don’t talk about your strengths . . . you talk of what you learned about yourself during the course of a project or task.  So think of a major project you’ve tackled in the past.  Build your story around that.

For example, you could say something like this:

The very best Job Interview Tips for College Students“I worked on a major three-month project in my International Business Capstone involving a multicultural team, and in the project, I learned a great deal about myself as well as others.  I believe that I grew not only as a professional, but as a human being.  This gave me a great deal of satisfaction, especially as I saw others developing their skills as well.”

Or, if you are a young professional, you could say:

“We received a last-minute project and it was dumped on us without warning, which made us work through the weekend.  That was pivotal.  It was then that I learned that this is the nature of business – chaotic, demanding, unforgiving, unpredictable – and how I respond to the challenge makes the difference between a win and a loss.  That experience forged me, and I’ll always be grateful for it.”

With that statement, you have conveyed a wealth of positive information to the recruiter.

Of course, it all must be true, so you must adapt your story particulars to your own work life.  And all of us have these moments and experiences, so mine your recent past for them.

Your resume itself has at least a dozen stories, and it’s up to you to find them.  When you do find them, craft them, practice them, and use them.  Do this, and you achieve an important personal competitive advantage.

So always remember these key words . . .

Let me share with you what I learned about myself.

For more on job interview tips for college students, consult The Complete Guide to Business School Presenting.

Story

Presentation Story . . . Your Secret Weapon

Presentation StoryWe all believe that we should weave a business presentation story.

Sort of.

But most of us rarely do, and this might be a result of simply not knowing how.

Admit it . . . most of us think we’re pretty sharp – we all think we know what a story is, don’t we?  But do we really?

What is a Presentation Story?

A story is a narrative of events, either true or untrue, that appeals to the emotions more-so than the intellect.

Let me emphasize – the appeal is primarily to the emotions.  Here’s an example.

The 1995 legal thriller A Time to Kill is a superb storytelling film that exemplifies how a deep appeal to emotion and to the heart can overcome an appeal to logic and reason.

A Time to Kill is the story of the rape of a little girl and the subsequent killing of her rapists by a heartsick father and his trial for murder.  The story takes place in racially divided Mississippi and the interracial struggle for justice and understanding is the centerpiece of the narrative.

It is really several stories.  A young lawyer’s struggle, Jake (Matt McCanaughy).  A father’s struggle, Carl Lee Hailey (Samuel L. Jackson).  And a town’s struggle for its soul.

At the end of the film, Jake tells Carl that he’s going to lose the case.  That he should bargain with the prosecutor for a lesser charge to gain life in prison rather than the death penalty.

Carl rebukes his lawyer, Jake.  He urges him to “think like the jury.”

Know the Audience for Your Presentation Story

This is actually one of the keenest lessons on “know your audience” that I have ever witnessed.

“You’re one of the bad guys, Jake,” Carl says.  “That’s why I picked you.  You’re one of them white folk.  You think like them.  That’s why you can set me free.  Throw out all your ‘points of law’ and talk to them like one of them.”

How does Jake respond?

He responds with the Power of Presentation Story.

Literally.

Jake prepares a closing argument without his “points of law.”  He appeals to the emotions of the jury instead of their logic or sense of duty to the laws of man.  He appeals to their humanity, and to do this, he must tell a presentation story.

It must be the most compelling story of his young legal career.

Jake first apologizes to the jury for his ineptitude due to his inexperience.  He waves away any appeal to “points of law.”  He pauses.  Jake then places his hand in his pocket, and he gestures with his other hand . . . gently, firmly.

He approaches the jury box.  Simultaneously, he utters the magical words, almost like an incantation.

“Now I’m gonna tell you a story.”

His Words Transform the Courtroom

Everyone in the film leans forward.  The prosecutor.  The defendant.  The members of the jury.

All of them.  You feel yourself lean forward.  Perhaps you shift in your seat with expectation.

Why?

Because everyone loves a story.  A story that touches emotions.  A story that makes them laugh.

In this case, a sad and heinous story that makes them weep.

Why does Jake do this?  Because stories touch the emotions in ways that straight exposition cannot.  Jake wants the jury to feel, not just to think, and this scene of Jake pleading for his client’s life is a masterful demonstration of story’s power.

The armor we wear against fact and logic is porous and vulnerable to the gentle probing of a story.  As Jake weaves his spellbinding and horrible story of rape and trauma, the stolid men and women of the jury begin to crumble.  Eyes glisten.  Hard swallowing.

Even the most callous and racist man on the jury is affected by Jake’s tale.

Perhaps even you are moved by the heart-rending summation.

“Let me tell you a story.”

For more on how to tell a compelling corporate presentation story, consult The Complete Guide to Business School Presenting.

Story, Technique

The Six Most Powerful Words . . .

The six most powerful words are key to your presentation success
We in business are awash in great stories . . . use them in your presentations for especially powerful effect

Your business presentation begins to founder.

Despite your best efforts to energize the audience, to convey yourself in authentic and enthusiastic terms, to laser your talk with über focus . . . in spite of all of that, you can’t gain traction.

Here is when you reach into your quiver and pull out your Golden Arrow.

An arrow guaranteed to hit your target every time.

The Golden Arrow

When you find yourself adrift, pause thoughtfully, eye your audience with sincerity, and say this . . .

“Let me tell you a story.”

You immediately rivet attention on yourself.  Why?  Presentation Master J. K. Horner shares the reason with us from 1929:

Probably everyone has experienced the universal interest and attention which results in a dull and abstract lecture when the speaker says, ‘That reminds me of a story.’ Like a dog at the back door waiting for a bone, an audience will prick up its ears at the approach of the speaker with a story or illustration that arouses mental imagery.

Why?

Because such stories are concrete, the opposite of abstract, and tend to arouse pictures which vivify an idea, setting it out in relief with bold colors against a background of drab and hazy abstractions.

Six Most Powerful Words for Business Presentations

“Let me tell you a story” are the six most powerful words you can utter in a business presentation.  If your goal is to grip your audience, entertain them, persuade them, and move them to action, you always generate interest with these six most powerful words:  Let me tell you a story.

“Let me tell you a secret” is just as compelling, but when you think about it, it’s really the same storytelling device worded in slightly different fashion.

The story is a powerful communicative tool.  Let me say it again:  It puts incredible power in your hands, on your lips.

This power of story has been known for ages.  Stories are “windows that let the light in.”

And the story is an incredibly versatile tool.

Presentation Master Katherine Cather observed that its emotive effect is akin to what one finds in high art: “Because the story has power to awaken the emotions and to enlarge the range of experience, it is a tool of universal adaptability.  Its appeal is like that of music, sculpture, or painting.”

We live in the 21st Century age of dazzling kaleidoscopic multimedia.  Right now, a kindergartener has at his disposal more computing power in a laptop than did Neil Armstrong in his lunar module when he landed on the moon in 1969.

In such an age, why speak of an anachronism like “storytelling?”

Just this . . .

A Timeless and Powerful Tool for the 21st Century

Stories still serve as our main form of entertainment – we see and hear stories every day from many sources.

Newspapers are filled with “stories.”  Films, television shows, novels, even technical manuals regale us with stories.  You tell stories all the time.

Stories are as old as man and still hold fascination for us.

In an age of pyrotechnic special effects that boggle the mind, film producers have found that without a strong story populated with sharply drawn and sympathetic characters, the film flounders.  And fails.

Some stories are more interesting than others, of course.  But even the most pedestrian of tales keep our attention far better than dry exposition of facts delivered in a monotone.  Unlike straight exposition, stories appeal to the emotions.  This is the secret of their power.

And it is incredible power.

The Six Most Powerful Words

If you search for a verity in the human condition, a key that unlocks the power of persuasion, then this is it – the appeal to emotion.

Katherine Cather was a master storyteller of her generation, and her masterpiece written in 1925 captures the universal appeal of this mode of communication.  We seem to have left it behind in favor of cynicism and wry gimcrackery at one end of the scale and a barren “newspeak” at the other end.  Said Ms. Cather:

Human emotions are fundamentally the same in every country and in every period of history, regardless of the degree of culture or the color of the skin. Love and hate lie dormant in the human heart; likewise gratitude, and all the other feelings that move mortals to action. They manifest themselves according to the state of civilization or enlightenment of those in whose souls they surge, but the elemental urge, the motive that actuates men to right or wrong doing, is the same now as it was at the beginning of time.

The story has power to nurture any one of the emotions . . . . What is the secret of the power of either the spoken or written tale to shape ideals and fix standards? Because it touches the heart. It arouses the emotions and makes people feel with the characters whose acts make the plot. Mirth, anger, pity, desire, disdain, approval, and dislike are aroused, because the characters who move through the tale experience these emotions.

So use the story device to leaven your presentation with color and spice.  Hook your audience and enthrall them with the Six Most Powerful Words in the English language.

Remember that this secret is powerful because it hearkens back to an almost primal urge we have as humans to share experiences with each other, and this is the ultimate source of its appeal.

When you tap the power of story, you tap into a wellspring of history and practice as old as mankind itself.  So pull the Six Most Powerful Words from your quiver when you desperately need to hit your target.

Learn even more about the Six Most Powerful Words in The Complete Guide to Business School Presenting.

Expression

Put Business Drama in your Business Presentations

Class had ended, and I was giving final feedback for a group that had just presented their business case . . . and which incorporated not nearly enough business drama.Business Drama and Expression

Not a bad business presentation by any means.

But individual students needed work.  I like to give advice that young people can carry with them beyond the classroom and on into the workaday world.  And so I held forth on their presentations with advice.

Not just advice, mind you, but nuggets that can confer personal competitive advantage for a lifetime.

Business Drama?

As I briefed the presenters, a professor came into the classroom and stood by, listening in.  He’s a colleague of mine.  Smart man.  He has my respect for his knowledge of finance.

A curious fellow, too.

He took in my feedback as I advised students to eliminate a verbal gaffe called the “rising line.”  I was demonstrating this awful turn of voice.

The Verbal Up-tic or “uptalk” as it is sometimes called, is a verbal pathology that afflicts at least 50 percent of young presenters.  This tic transforms simple statements of fact into questions.  The Brits call this the “Moronic Interrogative.”

You can probably guess that it is not a compliment.  By eliminating this awful verbal tic, you take a giant step toward presenting excellence.

My students packed up and left, and my colleague stepped up beside me.

“Well!  All this drama!  It looks and sounds like drama class.”

By now, I’m accustomed to the raised eyebrow of colleagues who look askance at some of the techniques I advocate.  It goes with the territory.

There is, after all, a kind of lock-step saBusiness Drama for power and impactmeness in the faculty view of business presentations.  Deviations from the barebones structure are not appreciated.  Nor are they recognized for the value they add.

“Hmmm.  I guess you could say that, Roger . . . there’s a big helping of business drama here. It’s much like putting on a show.  It’s why I call my presentations ‘shows’ and my students my ‘show-people.’”

Because this, in essence, is what visual and verbal communication is all about and how it differs drastically from written work.

“Showing”

It’s no accident that I use the word “show.”  This is what we do when we give a business presentation . . . when we present.  We don’t deliver a presentation.  We present. The presentation is not something behind you on a screen.  The presentation is not on a whiteboard or butcher paper.

It’s not on a flip chart.

The presentation is you.

And a large part of you is how you express yourself – your presence, your expression.  We are best when we incorporate business drama into our presentations, and this is the catalyst that provides the grist for our expression and enthusiasm.

By drama, I do not mean the phony excitement and angst of “relationships” gone wrong, the anxiety of the “drama queen” or the pomposity of “King Drama.”

I mean the “dramatic situation.”

Life.  Variety.  Intensity.  Color.

You have drama inherent in any situation where there is conflict or the potential for conflict.  And we in business, engaged as we are in competing to provide goods and services to our customers, are blessed with dramatic situations.  Corporate stories are some of the most dramatic.

Business cases are chock full of business drama – conflict, suspense, turning points, great decisions, stories that rivet our attention.  You simply must learn to recognize business drama and bring it out.

It does not mean exaggerated behavior during your presentation, as noted by one of my favorite Speaking Masters of all time, Grenville Kleiser:

This is not a recommendation of paroxysms of feeling, wild gesticulation, tearing and combing of the hair with the fingers, violent pacing up and down the platform, and other manifestations of old-style oratory, happily now obsolete, but rather to suggest a power which, when properly used, will give life, variety, intensity, and color to the spoken message.

Life.  Variety.  Intensity.  Color.  Conflict.  Action.  You strive for these.

This theatrical aspect of presenting can surely be overdone.  But given the staid status of business presenting, the danger of this in today’s business presentations is nil.

You can harness dramatic techniques to your business presenting style, and a number of books delve into this.  One of the finest books available on the subject is Ken Howard’s Act Natural.  I strongly urge its purchase if you are serious about taking your presenting power to a whole new level.

The speaking secret of expression is an advantage that should be yours and not just restricted as a privilege for those toiling in the theater or in film.

Remember that you have incredible power at your disposal in the form of expression that makes use of business drama.

A curl of the lip.

A raise of one eyebrow.

Sincere furrows in the forehead.

A smile.

Speaking Master Joseph Mosher gave us one key secret to expression in 1928, and we would be wise to recognize his observation of the importance of the mouth and eyes.

[T]here is no one element of gesture which furnishes as unmistakable  and effective an indication of the speaker’s thought and feeling as does the expression of the mouth and eyes. The firm-set mouth and flashing eye speak more clearly than a torrent of words; the smile is as good as, or better than, a sentence in indicating good humor; the sneering lip, the upraised brow, or the scowl need no verbal commentary.

The secret power of expression and business drama is yours for the taking.  You need only seize it.

To help you incorporate business drama into your business presentations, consult The Complete Guide to Business Presentations.