Microsoft’s PowerPoint multimedia software has gotten a bum rap, and this unfair reputation springs from the thousands of ugly presentations given every day from folks who don’t know how to work with PowerPoint.
And yet, PowerPoint is a brilliant tool.
Yes, brilliant.
But just as any tool – say, a hammer or saw – can contribute to the construction of a masterpiece . . . or a monstrosity, PowerPoint can contribute to the creation of an especially powerful presentation.
Or it becomes the weapon of choice to inflict yet another heinous public-speaking crime on a numbed audience.
Good Work with PowerPoint a Necessity
PowerPoint isn’t the problem. Clueless presenters are the problem.
So just how do you use PowerPoint?
You can start by consulting any of several PowerPoint experts who earn their living sharpening their own skills and helping other to hone theirs.
Folks such as Nancy Duarte, who has elevated PowerPoint design to a fine art. You can subscribe to her newsletter here by scrolling to the page bottom and signing up. You can also enjoy her supremely interesting blog here. She’s done all the heavy lifting already – now you can take advantage of it.
Garr Reynolds is another giant of the PowerPoint kingdom, and his concepts approach high art without being too artsy.
Meanwhile, if you want immediate help on-camera, do have a look at my own short video on how to work with PowerPoint. It is enough to get you started and, I hope, whet your appetite for more instruction.
For once you create those marvelous slides inspired by Nancy and Garr . . . you then must use them properly in a ballet of visual performance art called a business presentation.
This short video reviews several of my own techniques that provide basic guidance on how to work with PowerPoint.
Don’t bomb onstage – No Presentation Fail for you!
We sabotage our own presentations more often than we imagine, and we experience presentation fail more often than necessary.
Self-defeating behaviors come in many forms, but negative self-talk is one of the chief culprits.
We tell ourselves repeatedly that we’ll fail.
We envision humiliation, embarassment, and complete meltdown.
Presentation Fail: You are Responsible
Negative self-talk begins with the most ubiquitous cliche in business school – “I hate presentations.” This is the number one culprit that leads to inevitably awful presentations. It undermines everything we strive for in business presentations.
How can we construct a positive presentation experience on such a spongy foundation?
Negative self-talk translates into bodily reactions of nervousness, trembling, faltering voice, shaking knees, sweating, and flushing. Our sour and weak attitude ensures that we aren’t the greatest source of strength to our teammates in delivering a group presentation. The negative spiral down guarantees that things get worse before they get better. If at all.
Could anyone succeed at anything with this type of visualization? There’s no greater guarantee of failure.
Think Like an Athlete
The world’s elite athletes train the mind as well as the body.
Visualization of successful outcomes is one of the techniques they use to prepare for competition. I work occasionally with sports psychologists and mental toughness coaches who train athletes in visualization techniques. All of them agree that the mind-body connection – healthy or unhealthy – impacts performance tremendously.
Leave aside the specific techniques for a later time and the psychological underpinnings of it that go back more than a century. Let’s say here and now that we must at least rid ourselves of the negative self-talk so that we can give ourselves a fighting chance of succeeding at business presenting.
So why do we talk ourselves down into the morass of self-defeat? Quite possibly, it’s the widespread ignorance of how to deliver a powerful presentation, and this ignorance means incredible uncertainty of performance. Ignorance, uncertainty, and pressure to perform breed fear.
In my experience, it’s this fear of the unknown that drives up anxiety. So the key to reducing that anxiety is uncertainty reduction – thorough preparation and control of the variables within our power.
Preparation is the second of the Three Ps of Speaking Technique – Principles, Preparation, Practice. Can we foresee everything that might go wrong? No, of course not, and we don’t even want to. Instead, we plan everything to go right, and we focus on that. We leave to our own adaptability and confidence to field the remaining unexpected 10 percent.
Envision Your Triumph
No one can win by constantly visualizing a presentation fail. Envision this, instead – you deliver a tight, first-rate presentation that hits all the right notes, weaves a story that grips your audience, that keeps the audience rapt, and ends in a major ovation and a satisfying feeling of a job well-done.
When we take the stage, we put our minds on our intent. We charge forward boldly and confidently. We present with masterful aplomb and professionalism. With this kind of psychological commitment, we squeeze out the doubts and anxiety. We wring them dry from our psychic fabric. No more presentation fail.
The right kind of preparation allows us to deal capably with the handful of unknowns that might nettle us.
Positive self-talk is an essential part of your schema for preparing an especially powerful presentation and developing personal competitive advantage.
In working with your slides in your finance presentation, follow the formula Orient … Eliminate … Emphasize … Compare.
This formula produces superb results every time, especially if you are working with difficult financial information.
As preface to this, on all of your slides, ensure that you use a sans serif font and that its size is at least 30 point.
Your numbers should be at least 26 point.
Finance Presentation Clarity
First, orient your audience to the overall financial context. If you take information from a balance sheet or want to display company profit growth for a period of years, then briefly display the balance sheet in its entirety to orient the audience.
Tell the audience they view a balance sheet: “This is a balance sheet for the year 2012.”
Walk to the screen and point to the information categories. Touch the screen. Say “Here we have this number” . . . “Here we have this category.”
Second, eliminate everything on the screen that you do not talk about. This means clicking to the next slide, which has been stripped of irrelevant data. If you do not refer to it, it should not appear on your slide. Strip the visual down to the basic numbers and categories you use to make your point.
Sure, put the entire balance sheet or spreadsheet on your first slide, orient your audience as to what it is to provide context, and then click to the next slide. This next slide should display only the figures you refer to.
Your finance presentation need not be unintelligible
Third, emphasize the important points by increasing their size, coloring them, or bolding the numbers. Illustrate what the numbers mean by utilizing a chart or graph.
Fourth, compare your results to something else. Remember that numbers mean nothing by themselves. Comparison yields meaning and understanding.
For example, think of a children’s dinosaur book. You’ve seen the silhouette of a man beside a Triceratops or a Stegosaurus, or a Brontosaurus. The silhouette provides you a frame of reference so you understand the physical dimensions of something new and strange. You can compare the size of a man with the new information on dinosaurs.
Likewise, we want to provide a frame of reference so that our audience understands the results of our analysis. We provide a comparison as a baseline.
For instance, if you are talking about financial performance, and you have selected an indicator (such as ROI, or yearly sales revenue growth, or something similar), don’t simply present the information as standalone. Compare your company’s financial performance against something else. Do this to make your point and to tell your story.
Compare your firm’s financial performance against itself in prior years or quarters.
Compare your firm’s financial performance against a major competitor or several competitors.
Compare your firm’s financial performance against the industry as a whole.
Compare your firm’s financial performance against similar sized firms in select other industries.
When you Orient . . . Eliminate . . . Emphasize . . . and Compare, you create a finance presentation experience that is intelligible and satisfying to your audience.
Do you even think about the overall structure of your business presentation, or do you plunge right in?
Beginning . . . Middle . . . End.
Every presentation – every story – has this framework.
Let me rephrase. Your presentationought to have this framework, or you’re already in deep trouble.
Every presentation, whether individual or group, should be organized according to this presentation structure.
Beginning . . . Middle . . . End
If you’re engaged in a group presentation, each segment of the show has this structure as well. Your segment has this structure.
In fact, every member of a team has this same task – to deliver a portion of the presentation with a beginning, middle, and an end.
In other words, when you are the member of a 5-person team and you are presenting for, say, four minutes, during that four-minute span, you tell your story part that has a beginning, middle, and an end.
In the diagram below, each of the boxes represents a speaker on a five-person team delivering a group presentation. The first speaker delivers the beginning. The second, third, and fourth speakers deliver the middle. The final speaker delivers the conclusion or the “end.”
Note that each speaker uses the same beginning-middle-end format in delivering his portion of the show.
Your presentation structure should be simple and sturdy, smart and strong
This framework is not the only way you can build your presentation. You can be innovative, you can be daring, fresh, and new.
You can also fail miserably if you plunge into uncharted “innovative” territory just for a false sense of “variety” or “fresh ideas” or self-indulgence. Sparkle and pop spring from the specifics of your message and from your keen, talented, and well-practiced delivery.
Sparkle and pop do not spring from experimental structures and strange methods that swim against the tide of 2,500 years of experience that validate what works . . . and what fails.
Presentation Structure Tested in the Fire
Beginning-middle-end is the most reliable and proven form, tested in the fires of history and victorious against all comers. I suggest you use it to build your presentation structure in the initial stages.
You may find that as you progress in your group discussions, you want to alter the structure to better suit your material. Please do so.
But do so with careful thought and good reason. And always with the audience in mind and the task of communicating your main points concisely, cogently . . . and with über focus.
One way to think of your part of the presentation is material sandwiched between two bookends. You should Bookend your show. This means to make your major point at the beginning and then to repeat that major point at the end. Hence, the term “Bookends.” And in-between, you explain what the book is about.
Build your story within this presentation structure and you’re on your way to a winning presentation.
Strive for Confidence in Your Business Presentations
If you feel reasonably confident, competent, and thoroughly satisfied with your presenting skills, then I congratulate you.
Please do pass Business School Presenting along to a buddy who might profit from the humble advice offered herein.
But if you are like most of the 1.3 million English-speaking business school population worldwide, you doubtless have issues with your business school. And its treatment of presentations . . . which is why you’re reading this post.
Which is why you’ve probably uttered “I hate presentations” more than a few times.
One in 366 Million?
Of an estimated 366 million websites worldwide, this is the only site devoted exclusively to business school presentations.
The only site.
I could be wrong about that, and I hope that I am.
Even if this is a lonely outpost today, we know that as quickly as the online community responds to the needs of its users, that could change tomorrow. I trust you’ll let me know, so that I can link to these nooks and crannies of the web that may hold secrets that we all need.
But right now – this instant – I do believe that this is it.
I believe, and you may agree, that business school students need credible, brief, and direct resources on presenting – solid information and best practices, not vague generic “presentation principles” and certainly not “communication theory.”
You want to know what works and why.
You want to know right from wrong, good from bad. You want to know what is a matter of opinion and what, if anything, is etched in stone.
Here you find answers to the most basic of questions.
What is this beast – the business presentation?
How do I stand? Where do I stand?
What do I say? How do I say it?
How do I reduce 20 pages of analysis into a four-minute spiel that makes sense and that “gets it all in?”
How should we assemble a group presentation? How do we orchestrate it?
Where do I begin, and how?
How do I end my talk?
What should I do with my hands?
How do I conquer nervousness once and for all?
How can I tell “what the professor wants?”
How do I translate complicated material, such as a spreadsheet, to a PowerPoint slide so that it communicates instead of bores?
2,500 Years of Presenting
Business School Presenting answers every one of these questions and many more that you haven’t even thought of yet.
You may not like the answers.
You may disagree with the answers.
Fair enough.
Let a thousand presentation flowers bloom across the land. Listen, consider, pick and choose your pleasure.
Or not.
But you should know that offered here is a distillation of 2,500 years of public speaking and presentation secrets. Secrets developed by masters of oratory and public speaking and refined in the forge of especially powerful experience.
Cicero, Quintilian, Demosthenes, John Adams, Patrick Henry, Daniel Webster, Frederick Douglass, Abraham Lincoln, William Jennings Bryan, John Kennedy, Martin Luther King, Malcolm X, Ronald Reagan, Barack Obama – all find their places in the pantheon of the most powerful presenters of all time.
They Didn’t Hate Presentations . . .
All of these speakers have drawn upon the eternal verities of presenting.
In turn they’ve each contributed their own techniques to the body of wisdom.
You find those verities here.
Confidence to become an Especially Powerful presenter
On the other side of things, give me your own presentation stories.
Stories from your campus that illustrate challenges particular to your school and academic concentration.
The various subdisciplines in business – finance, marketing, accounting, human resources, and such like – have their special needs. Even as they are all tractable to the fundamental and advanced techniques of powerful presenting.
And so begins a journey on the road to becoming . . . an especially powerful presenter. Someone imbued with personal competitive advantage of the sort that is not easily imitated.
You’ll know when you arrive. And you will no longer hate presentations.
And you’ll wonder how you could have presented any other way.
McTips – Presentation Fast Food that denies you personal competitive advantage
Presentation tips are about as valuable as “tips” to become a rocket scientist.
Let’s look hard at the phenomenon of presentation tips . . . what I call McTips.
And then discover the actual path to personal competitive advantage to deliver a powerful business presentation every time.
The Two Groups?
With regard to presentations, I deal with two large groups of people.
For sake of descriptive simplicity, let’s call these two groups “Natural Born” and “McTips!”
“Natural Born” and “McTips!” represent two extreme views of what it takes to become an especially powerful and superior business presenter.
Neither is remotely accurate.
And neither group is what might be called enlightened in these matters. Members of both groups are frustrating and irritating in their own ways and completely self-serving.
Here is why . . .
We often look for folks to excuse us from what, deep down, we know we ought to do, or what we can do.
If we look hard enough, we find what we search for, and excuses are extremely easy to find. Let’s look at these two excuses that hold us back from fulfilling our potential as especially powerful presenters.
The First View
The first view would have us believe that great speakers are born with some arcane and unfathomable gift, combining talent and natural stage facility.
That Bill Clinton sprang from the womb declaiming that he feels our pain.
That Ronald Reagan was born orating on lower capital gains taxes.
That Oprah Winfrey began her talk show career in kindergarten.
If the first view holds that great speakers are born with a gift, then quite logically this view leaves the rest of us to strive with middling presentation skills.
It’s an excuse for us not to persevere. Why bother to try?
Why not, instead, hire some of these natural born speaker types to do the heavy presentation lifting? The rest of us can skate along and pretend that we’re not actually lazy . . . or frightened . . . or disinterested . . . or unambitious.
The Second View: Presentation Tips
The second view is the opposite of the first.
This “McTips!” perspective would have us believe that delivering effective presentations is a snap.
So easy, in fact, that one of my colleagues assured me confidently and with not a little hubris that he could teach his undergraduates “everything they need to know about presenting in 30 minutes.”
He also assured me that “all that other stuff you talk about is B.S.”
Teddy Roosevelt: Personal competitive advantage for a President
Has the presentation landscape changed so much that what was once taught as a fine skill is now mass-produced in 30-minute quickie sessions of presentation tips?
I actually saw a headline on an article that offered 12 Tips to Become a Presentation God!
Have the standards of the presentation become so weak that great presenting can be served up in McDonald’s-style kid meals . . . “You want to super-size your speaking McTips?”
Hardly.
In the 1800s, public speaking was refined to an almost-art; “elocution” was the new science/art, and departments of elocution and public speaking flourished in universities throughout the land.
In Philadelphia, on Walnut Street in fact, the National School for Elocution and Oratory became a Mecca for would-be stars of the pulpit, the stage, the bar, and the political wars in the 1890s.
On into the first decades of next century, public speech was regarded with respect and a high-skill to be mastered with much study and practice.
The fact is that despite however much we might wish otherwise, today’s PowerPoint high-tech software multi-media offerings cannot change the fundamental truth that it is still you who must deliver the presentation.
So no . . . you cannot learn “everything you need to know about presenting in 30 minutes” with a handful of presentation tips.
You cannot become an especially powerful presenter at the fastfood drive-in window, unless you want to ply presenting at the lowest common denominator of mundane slide-readers that populate every business and law firm from New York to Nashville, from Boston to Baton Rouge, from Savannah to San Diego.
Ask yourself this. If learning to deliver top-notch presentations is so doggoned easy, then why are 9 out of 10 presentations such awful forgettable bore-fests?
The Third View – The Power Zone
There is a third group, and it is destined to remain small.
This group is privy to the truth, and once you learn the truth about presenting, you can never go back to viewing presentations the same way.
Consider this pop culture analogy from the 1999 film The Matrix.
In The Matrix, humans live in a world that is not what it seems. In fact, everything they believe about the world is false. Morpheus (Lawrence Fishburn) offers to reveal the truth to Neo (Keanu Reeves) about his existence.
Morpheus offers Neo a Blue Pill and a Red Pill. The Blue Pill returns him to his old state of ignorance. The Red Pill reveals the secret, and once he learns it, Neo cannot return to his old life.
The process of presentation discovery is much like the red-pill/blue-pill choice that Morpheus offers to the young computer hacker Neo . . .
You take the blue pill, the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill, you stay in Wonderland, and I show you how deep the rabbit hole goes.
Likewise, you can stop reading this article this instant – the blue pill – and return to the righteous and relaxing world of “Natural Born” or “McTips!” Both viewpoints allow the average presenter to remain mired in mediocrity with an excuse that sounds plausible.
One perspective means you don’t try at all, other means you offer token effort as befits a low-level pedestrian task.
So, if you decide to take the Blue Pill, close this site and go your own way. Bon voyage! I wish you a hearty good-luck and Godspeed, and perhaps you will be happier for your choice.
But if you are one of the few who thinks for a moment . . . “Hmm. What if the Professor is right?”
Then . . . Take the Red Pill
Take the red pill for especially powerful personal competitive advantage.
Then you can read on to the next brief paragraph – the red pill – and be forever shorn of the excuse for mediocrity.
For the truth is in the Power Zone, and once there, you will never be satisfied with your old presentation life again.
You cannot go back.
You can only go forward to personal competitive advantage.
That’s the paradox, the Curse of Freedom. It is completely within your power to seize the fruits of great presenting. It’s your choice.
You can launch an auspicious presentation career right now, right this minute.
Or you can dismiss this site as yet another fraudulent claim to revealing secrets to you . . . only to have it exposed as a method that requires you to actually do something.
A method that transforms you.
Choose the Red Pill. Step boldy into the Power Zone.
The Power Zone is the province of the privileged few who understand the truth that anyone can become a great presenter, with the right kind of hard work and the willingness to become a great presenter.
To join this third group requires you to take on a new state of mind.
If you already carry this view, that’s superb. If you don’t . . . you can decide now to adopt it or forever be relegated to the other two groups – believing you’re not good enough, or believing you are good enough when you’re actually not.
Public presentations – great presentations – require study and practice and preparation and technique. A deep philosophical, academic, and professional history undergirds public speaking. This history informs the very best presenters and their work. You dismiss it only to your great loss.
No, you need not become a scholar of public speaking. In fact, few people have that deep an interest in the subject and even fewer can claim that kind of knowledge today.
But what you can and should do is this: Open your mind and heart to the possibilities of found treasure.
You actually can become a capable presenter. You can become a great presenter.
When you enter the Power Zone, you are both cursed and blessed with knowledge. This knowledge represents two sides of the same coin.
You are cursed with the knowledge that the only limitation you have is you. You are blessed with the knowledge that you can become a good – even great – speaker.
An especially powerful presenter.
Now, you have no other real excuse. It’s up to you.
For the ultimate guide to developing your personal brand as an especially powerful business presenter, CLICK HERE.
After I delivered an incredibly inspiring lecture in a class last year – one of many, I am certain – a student approached me and shared this:
“I stand in one spot for the most part during my presentations,” he said. “But another professor told me to move around when I talk.”
Hmmm.
Move around when you talk.
“Did he tell you how?” I asked.
“Tell me what?”
“Did he tell you how to ‘move around?’ Did he tell you what it would accomplish?”
“No, he just said to ‘move around’ when you talk.”
“Just ‘move around?’”
“Yes.”
Ponder that piece of advice a moment.
Ponder that advice and then reject it utterly, completely. Forget you ever read it.
What rotten advice.
Never just “move around”
Never just “move around” the stage.
Everything you do should contribute to your message. Movement on-stage is an important component to your message. It’s a powerful weapon in your arsenal of communication.
Movements can and should contribute force and emphasis to your show.
But some people move too much. Like the professor urged, they just “move around” because they don’t know better.
And why should they know better, when some professor urged them to start prowling the stage for the sake of it.
Just as there are those who are rooted to one spot and cannot move while they speak, some folks just can’t stop moving. They stalk about the stage like a jungle cat, constantly moving, as if dodging imaginary bullets.
They are afraid to cease pacing lest their feet put down roots.
Never move just to “be moving.” Proper movement can imbue your business presentation with personal competitive advantage
This kind of agitated movement is awful.
Aimless pacing around the stage is worse than no movement at all.
Aimless movement usually indicates indecision, the sign of a disorganized mind. It’s usually accompanied by aimless thoughts and thoughtless words.
“Move around when you talk.”
It’s not the worst piece of advice a professor has ever given a student, but it’s incredibly naive.
At first, the advice seems innocent enough. Even sage. Aren’t we supposed to move around when we talk?
Don’t we see powerful presenters “move around” when they talk? Didn’t Steve Jobs “move around” when he presented at those big Apple Fests?
Yes, we see them “move around” quite well.
But do you know why they “move” and to what end?
Do you understand how they orchestrate their words and gestures to achieve maximum effect? Do you recognize their skilled use of the stage as they appeal to first one segment of the audience, and then another?
Do you think that Bill Clinton or Barack Obama just “move around” when they talk?
If I tell you to “move around when you talk,” what will you actually do? Think about it for a moment, how you might actually follow-through with that sort of vague advice. Will you flap your arms? Do Michael Jackson isolations with your shoulders? Shake your fist at the crowd?
Move, You Say? What great advice!
How? Where? When? Why? How much?
Awful advice.
We will never know how much damage such well-meaning naiveté has done to our presentation discourse. Like much of what is said, it carries a kernel of truth, but it is really worse than no advice at all. Centuries of practice and delivery advise us on this question. Edwin Shurter said in 1903 . . .
Every movement that a speaker makes means – or should mean – something. Hence avoid indulging in movements which are purely habit and which mean nothing. Do not constantly be moving; it makes the audience also restless. Do not walk back and forth along the edge of the platform like a caged lion. Do not shrug your shoulders, or twist your mouth, or make faces.
You are well on your to mastering your voice and to speaking like a powerful motivator. Now it’s time to incorporate essential movement.
What must you actually do during your talk? Where to do it? How to do it? Why should you do it . . . and when?
In tomorrow’s post, I’ll answer those questions and show you how to incorporate meaningful movement into your presentation – exactly the types of movement that add power and gain you personal competitive advantage.
Interested in more especially powerful techniques for your business presentation? Click here and discover the world of business presentations.
“In conclusion” are the magic words to rescue any business presentation that threatens to spiral out of control and end in ignominy
Every person needs a life-preserver at some point during a speaking career, and this is where your conclusion is crucial.
At times, even the finest presenters get themselves in trouble, and having this rescue device near to hand can salvage a speech that is careening off-course, that is flirting with disaster.
Seize these Two Words
It’s a simple device that serves us well near the end of our talk.
When your talk is winding down and you feel yourself suddenly spent . . .
When you begin to spiral out of control and cannot remember your train of thought . . .
When your pulse quickens and your mind goes blank . . .
Grasp for two words.
Your life-preserver.
“In conclusion . . .”
That’s it. Just two words.
I’ve tossed this rescue device out many times to students in trouble during a crumbling presentation.
These two words have rescued thousands of presenters before you, and they’ll rescue you as well. These two words work a magic on your psyche that is almost inexplicable in terms that a logical, reasonable person would believe.
As soon as you speak them, the path to the end of your talk becomes clear.
Speak them, and suddenly you know what to say and do.
Training and Preparation help you clear a high presentation bar
You know the lament of those folks who will never clear the presentation bar.
“I’m just not comfortable doing that. It’s just not me.”
This is what passes for sage wisdom in some quarters in reaction to new ideas, new methods, different techniques, and sometimes just good advice.
What hokum.
For example, look at the big offensive lineman, who could end up starting for the football team, perhaps even take his performance to the next level of competition. Coaches schedule his training regimen. He responds:
“I’m just not comfortable with all these exercises. It’s just not me.”
Hokum, yes . . .
You won’t hear that comment often in the locker room or on the battlefield, but we hear it all the time in other venues of life.
You hear it from would-be business people. Students, in particular.
I think you know that the future isn’t bright for the player or soldier or businessman with this kind of precious attitude.
Of course not.
Developing new skills, new abilities, new strengths is uncomfortable. It means changing our behavior in sometimes unfamiliar ways.
And instead of meeting the challenge, we can find ourselves taking a short cut.
Quiet Charisma . . . the Oxymoron
We attempt to redefine our goals to encompass what we already do, so that we no longer have to stretch or strive to meet the original tough goals.
We may find ourselves redefining what it means to excel, we lower the bar so as to meet our lower expectations . . . rather than continue to strive to excel to achieve a lofty and worthy goal.
We move the goal posts closer.
Several years ago, I was delivering a lecture on how to develop charisma. A young woman, who was surely not a charismatic speaker offered this gem “What about people who have quiet charisma?”
“I’m sorry. What did you say?”
“I mean people who don’t exhibit these characteristics you’ve been talking about, but show a quiet charisma.”
Those characteristics that I had referred to are personal magnetism, a seeming aura that radiates enthusiastic goodwill, a mesmerizing speaking style, and a kind of restrained hyper-kinetic internal fuel cell that you sense could move mountains if unleashed [here, of course, I exaggerate . . . but the point is made].
This person expressed that she was extremely “uncomfortable” with the techniques that, in fact, would help her become more charismatic in delivering her presentations.
But rather than experience that discomfort, rather than strive to clear a high presentation bar, she chose instead to appeal to me to redefine charisma to include her own behavior.
Unambitious . . . a Lower Presentation Bar
Behavior that was the exact opposite of charismatic. She wanted to move the goalposts closer. She wanted to lower the bar.
Oxymoronic “quiet charisma.” Charisma on the cheap. Easy charisma.
There’s no such thing
To reach a worthy goal, we may have to step outside of what is sometimes called our “comfort zone.” I prefer to think of it as enlarging our comfort zone rather than stepping outside of it.
Any time we begin to rationalize and redefine our goals, it is time to pause and reflect. Are we selling ourselves short? Are we fooling ourselves? Are we forfeiting personal competitive advantage?
Are we telling ourselves that we possess “quiet charisma” instead of doing the hard work and practice necessary to achieve the real thing?
Even the largest and most respected corporations have speaking pathologies running rampant in the senior leadership
A wholly unsatisfactory stance infests the business landscape, and you’ve seen it dozens of times.
You see it in the average corporate meeting, after-dinner talk, finance brief, or networking breakfast address.
While unrelenting positivity is probably the best approach to presentation improvement, it helps at times to see examples of what not to do, particularly when the examples involve folks of lofty stature who probably ought to know better.
If they don’t know better, this is likely a result of the familiar syndrome of those closest to the boss professionally not having the guts to tell the boss he needs improvement.
The speaker stands behind a lectern. The speaker grips the lectern on either side. The speaker either reads from notes or reads verbatim from crowded busy slides projected behind him.
The lectern serves as a crutch, and the average speaker, whether student or corporate VP, appears afraid that someone might snatch the lectern away.
This Video rated PG-13 for excessive violence done to good speaking skills
Many business examples illustrate this, and you’ve probably witnessed lots of them yourself. Let’s take, for instance, Mr. Muhtar Kent, the Chairman of the Board and CEO of Coca-Cola.
Mr. Kent appears to be a genuinely engaging person on occasions where he is not speaking to a group. But when he addresses a crowd of any size, something seizes Mr. Kent and he reverts to delivering drone-like talks that commit virtually every public speaking sin.
He leans on the lectern. He hunches uncomfortably. He squints and reads his speech from a text in front of him and, when he does diverge from his speech, he rambles aimlessly. He wears glasses with little chains hanging from either side of the frame, and these dangle and sway and attract our attention in hypnotic fashion.
In the video below, Mr. Kent delivers an October 2010 address at Yale University in which he begins badly with a discursive apology, grips the lectern as if it might run away, does not even mention the topic of his talk until the 4-minute mark, and hunches uncomfortably for the entire 38-minute speech. Have a look . . .
Successful C-Suite businessmen and businesswomen, such as Mr. Kent, are caught in a dilemma – many of them are terrible presenters, but no one tells them so. No one will tell them so, because there’s no upside in doing it.
Why would you tell your boss, let-alone the CEO, that he needs improvement in presenting? Such criticism cuts perilously close to the ego.
Many business leaders believe their own press clippings, and they invest their egos into whatever they do so that it becomes impossible for them to see and think clearly about themselves. They tend to believe that their success in managing a conglomerate, in steering the corporate elephant of multinational business to profitability, means that their skills and judgment are infallible across a range of unrelated issues and tasks.
Such as business presenting.
Mr. Kent is by all accounts a shrewd corporate leader and for his expertise received in 2010 almost $25 million in total compensation as Coca-Cola CEO and Board Chairman. But he is a poor speaker. He is a poor speaker with great potential.
And this is tragic, because many business leaders like Mr. Kent could become outstanding speakers and even especially powerful advocates for their businesses.
Spreading Mediocrity
But as it stands now, executives such as Mr. Kent exert an incredibly insidious influence in our schools and in the corporate world generally. Let’s call it the “hem-of-garment” effect, where those of us who aspire to scale the corporate heights imitate what we believe to be winning behaviors. We want to touch the hem of the garment, so-to-speak, of those whom we wish to emulate.
Because our heroes are so successful, their “style” of speaking is mimicked by thousands of young people who believe that, well, this must be how it’s done: “He is successful, therefore I should deliver my own presentations this way.”
You see examples of this at your own B-School, as in when a VP from a local insurance company shows up unprepared, reads from barely relevant slides, then takes your questions in chaotic and perhaps haughty form. Who could blame you if you believe that this is how it should be done? This is, after all, the unfortunate standard.
But this abysmal level of corporate business presenting offers you an opportunity . . .
You need only become an above-average speaker to be considered an especially powerful presenter.
A presenter far more powerful than Mr. Muhtar Kent or any of 500 other CEOs.
Group Presentations can be a source of your Personal Competitive Advantage
“How come I never get a good group?”
Recognize that your group has been assembled with a professional purpose in mind, not to make your life miserable.
You will disagree with each other on aspects of the group presentation.
How you disagree and how you resolve those disagreements for the good of the team and of your group presentation is as important as the presentation itself.
It’s essential that you maintain civil relations, if not cordial relations, with others in the group – don’t burn bridges. You don’t want to engender dislike for people. Perhaps for the rest of your life.
The people in the various group projects will form an important part of your network in years to come.
Remember that the relationship is paramount, the presentation itself is secondary.
The Arrogance of “I don’t have time for this.”
Your job is to craft a group experience, assign responsibilities, develop a reasonable schedule.
Some members of your group will make time commitment choices that do not appear aligned with the objectives of the group.
You hear phrases such as “I can’t make the meeting.” You may hear the outright arrogance of “I don’t have time for this.”
Make Your Group Fabulous and Reap the Rewards!
This, of course, is simply a choice to be somewhere else to spend time in other pursuits.
Because everyone has the same amount of time, no more and no less.
Different people make different choices about the use of their time.
Recognize that this will happen and that it is neither good nor bad – it is simply the hand that you are dealt.
How you react to it will in large part determine the success of your group. One part of your job to properly motivate others to contribute to the group goal.
I always communicate to my students what to expect in a 5-person group. The 2-2-1 rule will usually hold.
Two people work hard, two cooperate and are damned happy to be there for the group presentation, and one rarely shows up, because he or she has a “busy schedule.”
Another popular take on it is to apply the Pareto 80-20 rule: Eighty percent of the work is done by twenty percent of the people.
The corollary, of course, is that 80 percent of problems are caused by 20 percent of the people. A different 20 percent.
“But that’s not fair!”
That’s reality.
Is it “fair?”
Maybe or maybe not in some cosmic sense, but that’s a question for philosophers of distributive justice and irrelevant to the imperatives of group work.
Regardless of how you couch it, do not take your group woes to the professor for solution. Your professor knows well what you face. He wants you to sort it out.
You must sort it out, because your prof is not your parent.
Your professor won’t appreciate it any more than your CEO or VP superior at your company appreciates solving your personnel issues . . . repeatedly. It reflects badly on you and gives an impression of weakness.
Moreover, if you begin to focus heavily on who’s not carrying their “fair share,” then that becomes the dominant theme of your group dynamic. Rather than that of accomplishing your group goal.
And such misplaced focus and animosity reflects badly in the final product, and you may forfeit valuable personal competitive advantage.
Keep these guiding principles in mind as you chart your course through the labyrinth of group work. Every group is different, temporary, and frustrating in it’s own way.
Don’t allow the briers of this ephemeral activity catch your clothing and slow you down from your ultimate goal – an especially powerful presentation.
A powerful group presentation can yield personal competitive advantage
You find all sorts of problems in group work.
Anyone who has participated in even one group project in college knows this.
Perhaps you believe these challenges are external to you? Others cause problems, because surely you must not be contributing to the challenges facing your group?
Let’s examine, understand, and overcome these challenges before they get out-of-hand.
First . . . Unpredictability
The first major reason is the unpredictability of your situation.
One key characteristic of your group presentation is its rampant unpredictability. The project appears submerged in ambiguity that we seem powerless to affect.
It’s bad enough to face the unknown variables of case analysis and its attendant presentation, but then several other variables are added to the mix in the form of . . . those pesky other people.
We all prefer to control our own destinies.
Most all of us want to be judged on our own work. We like to work alone. This is very much the craftsman’s view. Our labors are important to us. We take pride in our work.
But with group work, the waters muddy. It becomes difficult to identify who is doing what, and consequently, we worry about who will get the credit.
We worry if there will even be any credit to distribute if our presentation collapses under the burden of multiple minds and differing opinions and people who seem not to care.
Collaboration is a fact of life in business presentations . . . if you can master it, you add to your personal competitive advantage
We begin to worry that our contribution will be overlooked.
We worry that someone else will take credit for our work and we’ll be left with the crumbs.
We see ourselves becoming submerged, and as we sink into a kind of group ethos, our individual identity is threatened. How will the boss, the professor, or anyone else, know what I do?
How will they know our contribution?
With every additional person, the unknown variables multiply.
Worse, what if we get saddled with a reputation for poor work because someone else screwed up?
The second major reason for group failure is the ordeal of time management and schedule coordination.
Six different students, each with differing class schedules and who often are working part-time, must somehow work together. Moreover, you may be involved in several classes that require group projects.
And you invariably are faced with the pathology of one or two team members who “don’t have time for this.”
So the difficulties mentioned here multiply.
Why the Group Presentation?
The group presentation is not easy.
It can be downright painful.
Infuriating.
It can turn student-against-student faster than anything else in college outside of Greek rush.
So why do your professors require them? Why do all of your B-school professors seem determined to put you through this misery?
You’ve probably heard the spurious reasons. One pervasive student myth is that professors assign group work so they can cut their own grading work load.
The reasoning goes something like this: it is much easier for a professor to grade six presentations or papers than to grade 30 individual papers.
This myth is so pervasive that it has become conventional wisdom among students.
Group Work? Learn to Embrace it
We see three big problems with this.
First, by definition, individual work is not group work.
If group work is an essential part of the workplace experience, then individual papers or other assignments do not contribute to the learning experience that is specifically designed to prepare you for the workplace.
Second, professors often are required to assign some form of group work in their courses.
The prevailing pedagogy in most business schools advocates the group work experience as essential to prepare students for the 21st Century workplace. Frankly, this is the way it should be.
Third, this myth assumes that professors enjoy watching students stumble their way through awkward presentations, poorly prepared and half-heartedly delivered.
While you, as a student, prepare for only one or two presentations, the professor oftentimes must watch 25 presentations or more during a semester and then evaluate them.
I assure you that this can be an unpleasant experience.
Embrace Group Work
The proverbial bottom line that we all talk about in business school is this: You do “group work” because it is essential to the 21st Century business world.
In fact, corporate recruiters list it as the second-most-desired skill in the job candidates they consider. So why not embrace the group presentation as a necessary component of your school experience?
The days of the business generalist are all but dead in corporate America.
Specialization rules the business workplace, and the manipulation of knowledge is ascendant.
This means, from a practical standpoint, that we cannot produce major products by ourselves. There is little doubt that you will become one of these knowledge-workers upon graduation.
You also will begin to specialize in certain work, especially if you join a large firm. This is because business operations today are incredibly complex and fast-paced.
These two factors make it almost impossible for any one person to isolate himself or herself from the combined operations of the firm. Major tasks are divided and divided again.
Think of it as an extreme form of division of labor.
So we must work with others. The globalized and complex business context demands it, and you can gain incredible personal competitive advantage if you embrace it.
In Part II, I show you how to not only survive the Group Presentation, but how to thrive and turn it into the cornerstone experience for your first job out of school . . . or your next job after getting your MBA.
Quintilian, one of the greatest business presenters of all time
Quintilian was the greatest presentation coach to ever stride the streets of Rome during the reigns of Nero, Vespasian, Titus, Domitian.
And Rome had quite a few presentation coaches at the time, because public speaking – oratory – was considered an art.
But Quintilian was the undisputed master of the 1st Century, and he penned one of the most important presentation works in all of history. It was published in approximately 95 AD and was called . . .
The Institutes of Oratory.
But like so many literary works in the ancient world, it all but disappeared in subsequent centuries as the dark ages engulfed Europe. Only fragments remained . . . and the legend of Quintilian.
Lost to History?
It was thought lost forever . . . but a Benedictine monk by the name of Poggio Bracciolini discovered a complete manuscript of Quintilian in a dungeon at the Abbey of St. Gall 13 centuries later in present-day Switzerland.
Bracciolini had established a reputation as a master copyist. He was elated to have discovered the ancient manuscript, and he wrote to a friend about his find in the year 1416.
There amid a tremendous quantity of books which it would take too long to describe, we found Quintilian still safe and sound, though filthy with mold and dust. For these books were not in the Library, as befitted their worth, but in a sort of foul and gloomy dungeon at the bottom of one of the towers, where not even men convicted of a capital offense would have been stuck away . . . . Beside Quintilian we found the first three books and half of the fourth of C. Valerius Flaccus’ Argonauticon, and commentaries or analyses on eight of Cicero’s orations by Q. Asconius Pedianus, a very clever man whom Quintilian himself mentions. These I copied with my own hand and very quickly, so that I might send them to Leonardus Aretinus and to Nicolaus of Florence; and when they had heard from me of my discovery of this treasure they urged me at great length in their letters to send them Quintilian as soon as possible.
Today, the manuscript that Poggio found still exists and is housed in Zürich’s Central Library.
Why should we care about Quintilian except as an historical figure? What could he possibly say to us of worth?
Timeless Secrets
Presenting hasn’t changed in 2000 years. Not really. It’s still a presenter before an audience. The good news is that Quintilian solved for us almost every pathology that plagues the modern speaker.
His work influenced orators for centuries and, through the adoption by the great rhetorician Hugh Blair in the 19th Century, continues to influence us today in ways we are completely unaware of.
Here is a small sample of the wisdom of Quintilian, this from Book 7.
Let him who would be an orator be assured that he must study early and late; that he must reiterate his efforts; that he must grow pale with toil; he must exert his own powers, and acquire his own method; he must not merely look to principles, but must have them in readiness to act upon them; not as if they had been taught him, but as if they had been born in him. For art can easily show a way, if there be one; but art has done its duty when it sets the resources of eloquence before us; it is for us to know how to use them.
The treasures housed in the Institutes of Oratory are vast. It remains only for us to delve into this trove of wisdom to pluck the nuggets that can transform us into . . . well, into much better presenters than we are today.
In fact, if Quintilian would have his way, he would transform you into an especially powerful presenter, worthy of pleading from the law courts of ancient Rome to the boardrooms of modern New York City.
An especially powerful stance can enhance your presentation
You want to project strength, competence, and confidence throughout your presentation, and one important way to do this is with your stance.
Those techniques comprise our backpack full of Seven Secrets of powerful presenting.
Your first technique – or secret – is fundamental to projecting the image of strength.
It’s basic to demonstrate competence and confidence.
This first technique is assumption of the proper stance, but most of us never consider how we stand in front of an audience, much less how we ought to stand.
Let’s investigate that now . . .
Stance for Power and Confidence
Let me assure you that I don’t expect you to stay rooted in one spot throughout your talk. But at risk of sounding clichéd, let’s state forthrightly that it’s impossible to build any lasting structure on a soft foundation. This foundation grows out of the notion of what we call “power posing.”
Let’s build your foundation now and learn a little bit about the principle of power posing.
How do you stand when you converse in a group at a party or a reception? What’s your “bearing?” How do you stand before a crowd when you speak?
Have you ever consciously thought about it?
How you stand, how you carry yourself, communicates to others. It transmits a great deal about us with respect to our inner thoughts, self-image, and self-awareness.
Whether we like this or not is not the point.
The point is that we constantly signal others nonverbally. You send messages to those around you, and those around us take their cues based on universal perception of the messages received.
Your Foundation – Power Posing
What is true in small groups is also true as you lecture or present in front of groups of four or 400.
Whether you actually speak or not, your body language is always transmitting. What’s the message that you unconsciously send people? Have you thought about the silent and constant messages your posture radiates?
Seize control of your communication this instant. There is no reason not to, and there are many quite good reasons why you should.
Recognize that much of the audience impression of you is forming as you approach the lectern. Your listeners form this impression immediately, before you shuffle your papers or clear your throat or squint into the bright lights. They form their impression from your walk, from your posture, from your clothing, from your grooming, from the slightest inflections of your face, and from your eye movement.
Especially Powerful Stances Abound Throughout History
This has always been true; speaking Master Grenville Kleiser said in 1912 that, “The body, the hand, the face, the eye, the mouth, all should respond to the speaker’s inner thought and feeling.”
Do you stand with shoulders rounded in a defeatist posture?
Do you transmit defeat, boredom, ennui?
Do you shift from side-to-side or do you unconsciously sway back-and-forth?
Do you cross and uncross your legs without knowing, balancing precariously upon one foot?
Is your free leg wrapped in front of the other, projecting an odd, wobbly, and about-to-tumble-down image?
Defeat? Ennui? Negativity?
Your posture affects those who watch you and it affects you as well. Those effects can be positive or negative.
Posture, of course, is part of nonverbal communication, and it serves this role well. The audience takes silent cues from you, and your posture is one of those subtle cues that affect an audience’s mood and receptivity.
But posture and bearing are not simply superficial nonverbal communication to your audience.
There is another effect, and it can be insidious and can undermine your goals . . . or it can be an incredibly powerful ally to your mission.
It is this: Your body language transmits your depression, guilty, fear, lack of confidence to the audience. It also enhances and reinforces those feelings within you. Most often, if we fear the act of public speaking, the internal flow of energy from our emotional state to our physical state is negative.
Negative energy courses freely into our limbs and infuses us with stiffness, dread, immobility and a destructive self-consciousness.
We shift involuntarily into damage-limitation mode.
It cripples us.
Your emotions affect your body language. They influence the way you stand, the way you appear to your audience. They influence what you say and how you say it.
Reverse the Process
Let me say this so there is no mistaking the message here.
So much depends upon your stance, psychologically and physically
You can use your gestures, movement, posture, and expression to influence your emotions.
You can turn it around quite handily and seize control of the dynamic. Instead of your body language and posture reflecting your emotions, reverse the flow.
Let your emotions reflect your body language and your posture.
Consciously strike a bearing that reflects the confident and powerful speaker you want to be.
Skeptical?
A venerable psychological theory contends this very thing, that our emotions evolve from our physiology. It’s called James-Lange Theory, developed by William James and the Danish physiologist Carl G. Lange. Speaking Master James Albert Winans noted the phenomenon in 1915:
Count ten before venting your anger, and its occasion seems ridiculous. Whistling to keep up courage is no mere figure of speech. On the other hand, sit all day in a moping posture, sigh, and reply to everything with a dismal voice, and your melancholy lingers. . . . [I]f we wish to conquer undesirable emotional tendencies in ourselves, we must assiduously, and in the first instance cold-bloodedly, go through the outward movements of those contrary dispositions which we prefer to cultivate.
Much more recently, a Harvard study substantiated James-Lange Theory and found that power posing substantially increases confidence in people who assume them while interacting with others. In short, the way you stand or sit either increases or decreases your confidence.
The study’s conclusion is unambiguous and speaks directly to us. Harvard researchers Dana R. Carney, Amy J.C. Cuddy and Andy J. Yap say in the September 2010 issue of Psychological Science that:
[P]osing in high-power displays (as opposed to low-power displays) causes physiological, psychological, and behavioral changes consistent with the literature on the effects of power on power holders — elevation of the dominance hormone testosterone, reduction of the stress hormone cortisol, and increases in behaviorally demonstrated risk tolerance and feelings of power.
In other words, stand powerfully and you increase your power and presence.
You actually feel more powerful.
This finding holds tremendous significance for you if you want to imbue your presentations with power.
In our 21st Century vernacular, this means you should stand the way you want to feel. Assume the especially powerful posture of confidence. Consciously affect a positive, confident bearing.
Square your shoulders.
Affix a determined look on your face.
Speak loudly and distinctly.
In short, let your actions influence your emotions.
Seize control of the emotional energy flow and make it work for you.
So what is a confident posture? Let’s begin with a firm foundation.
Foundation of Your Stance
For any structure to endure, we must build on strength. And I mean this both in the metaphorical and in the literal sense with regard to business presentations.
You must not only project strength and stability, you must feel strength and stability. The two are inseparable, and a moment’s thought reveals to you why.
Think of the confident man.
To appear unstable and fearful before an audience, a confident man must take a conscious effort to strike such a pose.
Likewise, it would take a conscious effort for a man, who has planted himself firmly in the prescribed confident posture, to feel nervous, uncertain, or unsure of himself.
Maintain an Especially Powerful Stance for an Especially Powerful Presentation
That is, if he affected the confident pose and maintained it relentlessly against all of the body’s involuntary urges to crumple and shift, to equivocate and sway.
Think as well of the confident woman.
How does the confident woman’s demeanor different from that of the confident man? Virtually not at all. The point and the goal is to establish a foundation that exudes strength, competence, and confidence to add to your personal competitive advantage.
Essential to this goal is that you know the difference between open body language and closed body language. It’s the difference between power posing and powerless posing.
This strong personal foundation is your ready position, your standard posture for your presentation.
Everyone loves secrets. Dark secrets. Sweet secrets. Secrets to tickle the fancy. Secrets to gain the upper hand.
Not just one . . . but seven of them!
I offer you – beginning here and now – 7 Secrets of Power Presenting.
Seven consecutive posts of Secrets to gain the upper hand in business presenting.
These 7 Secrets promise to launch you on your way to personal competitive advantage in an ever more challenging job market. Incredibly powerful techniques and secrets are coming to you over the next weeks, right here.
These secrets have been hidden from you. They certainly don’t appear in your business communication textbooks. Face it . . . has anything good ever come out of a business communication textbook? So where do these secrets come from?
They reside in the collective wisdom of more than 2,500 years of history. This is the link that you share with every great speaker that history has seen fit to remember – you share their humanity. This is why their secrets speak to us across the mists of time to inform our business presentations.
Cicero in 50 BC?
You in 2011 AD?
More than two millennia separate you from the Roman Republic’s greatest orator, so what could you possibly have in common with a man half-a-world away and 2,000 years ago?
Here’s the link
Perhaps Cicero spoke to the Roman Senate during the last days of the Roman Republic, while you now speak to your Business Policies class with PowerPoint on the screen behind you . . . but you both share a core necessity.
You share the necessity to convince your audience by using a handful of reliable tools that have not changed in two millennia. For your purposes, the greatest orators in history are still alive with respect to their techniques, their tools, their words, and their abilities to sway audiences.
Demosthenes
Cicero
Quintilian
Frederick Douglass
William Jennings Bryan
Daniel Webster
Abraham Lincoln
What could these long-gone people possibly say to you to help you become a superior presenter here in the 21st Century?
All of these orators and many more utilized the highly refined and powerful secrets of elocution, declamation, debate, and oratory to command the stage and to sway audiences. They were the superior presenters of their day. The techniques and tools comprise the 7 Secrets of Power Presenting.
The best speakers of the past 50 years use and have used these Secrets – Bill Clinton, Ronald Reagan, Oprah Winfrey, Barack Obama, Steve Jobs, Margaret Thatcher, John F. Kennedy, Oliver North, Malcolm X, Martin Luther King.
They don’t announce that they’re using secret techniques and tricks of the trade, of course. They wouldn’t be secrets any more. So they let you believe that they were gifted with special talents. Not a chance. Techniques, practice, personal branding . . . and 7 Secrets.
Business Presentation Secrets Used by Every Orator
They are the secrets utilized by every great orator until the age of television, radio, and the computer rendered them lost to the vast majority of us. They faded from use. They were supplanted by technology in the mistaken belief that technology had rendered you, the presenter, superfluous.
And so presenting as a skill has withered. Until now.
These secrets do not appear in today’s textbooks. They appear only in partial form in many trade books.
Many students don’t even know about them. They think great presenting is alchemy, magic, or a product of superior talent. Many don’t reach the point at which you read these words right now. Many who read these words this second sneer at them with a world-weary sigh.
But a tiny minority reads on.
And that select few will begin to acquire the power, dexterity, energy, and charisma to grow into a bold presenter – at home on the stage, at ease with yourself, and facile with the material. You will become a fabulous business presenter.
Master these Seven Secrets, which form the Seven Pillars of your personal speaking platform, and you will soar higher in the business world than you possibly could have imagined. And your career will soar farther and faster than you ever thought possible.
I hope that you are in that tiny minority that continues to read.
In 2002, former Secretary of Defense Donald Rumsfeld was widely ridiculed for his “what we do not know” convolution that tended to confound his critics.
But when analyzed, his succinct turn of phrase showed that his critics had much to learn. Just as we have much to learn about business presentations.
Rumsfeld said this:
Reports that say that something hasn’t happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns the ones we don’t know we don’t know.
Without going too deeply into the philosophy behind this paraphrase of earlier passages, let’s simply note that it dates back to Confucius.
Broken down, it can be stated this way:
There are things we know.
There are things we do not know.
There are things we know we do not know.
There are things we do not know we do not know.
Much insight is bound up in this matrushka doll of logic.
In fact, lurking within this formula is a key to our business success, to our differentiation, to our personal brand.
Rumsfeld’s trope is simply a call for humility and recognition that false certitude can be far more harmful than healthy skepticism. No, we don’t know at all.
In fact, there may be a great deal of what we know that isn’t so.
Take, for example, the following two experiences of people who have a fundamental misunderstanding of their own abilities.
“These Pictures Just Didn’t Come Out”
Photography – good photography – is a skill. The framing and composition of superb photographs is not “natural” or intuitive.
And yet, the vast majority of us believe that we can take spectacular photos. A professional photographer who worked for me years ago was tickled by a co-worker who believed he was an excellent photographer, even as evidence to the contrary was abundant.
She told how he repeatedly engaged in a fantasy. His latest batch of photos of a reception would come in, and his coworkers would gather ’round him. He would thumb through the photos one at a time, and he would cast many of them aside peevishly.
“These pictures just didn’t come out,” he’d say with a shake of the head. “They just didn’t come out,” and he would invariably imply that some mechanical malfunction had ruined his photos.
Or hazy weather.
Or bad karma.
Anything but his own lack of skill.
Through it all was his inability to actually see and understand that the “picture did not come out” because of the most obvious reason in the world: He did not know how to take photographs.
In fact, he was terrible.
But he claimed that out-of-focus, poorly framed, underexposed, overexposed photos were the result of some external problem, not his own lack of skill. This type of hubris borne of blissful ignorance has its counterpart in the innocence of children.
Who’s the teacher? That depends on your perspective . . .
A tennis instructor friend of mine tells the story of working with a six-year-old child. You have to admire the chutzpuh of children, who, in their innocence, are unaware of the larger world and oftentimes unaware of their role as students in this world, subject to the instruction of teachers.
Upon starting the first tennis lesson, the child quietly watched the tennis pro demonstrate the basic forehand. Then, the child boasted to her: “This is the way I hit the ball.”
And the youngster proceeded to demonstrate the proper technique to the tennis instructor as if the two of them were accomplished tennis pros simply sharing pointers with each other.
The child was blissfully ignorant of the depth and breadth of the game of tennis. So the child speaks with a confidence and easiness that betrays that ignorance. Honest ignorance in this case.
And what a wonderful confidence it is, the confidence of a child. A superb tennis instructor works with this raw confidence and molds into it an actual expertise and respect for the game without destroying it.
When you hear people dismiss public speaking as “easy” or a “cinch” or something that they’ll “wing” in their next class, remember the phrases . . .
“These pictures just didn’t come out.”
“This is the way I hit the ball.”
Many folks are simply ignorant of the depth and breadth of the public speaking domain.
So they wax eloquently and ignorantly about it, believing it to be something that it is not. Easier than it is.
Especially Powerful Presenting – What we do not know
Powerful presenting is actually the judicious application of high-order skills of gesture, voice, movement, style, focus, elocution, and even intuition. This concept is alien to the “Easy Presenting” group. Moreover, the very nature of these skills is foreign to them.
The skill set of the advanced and effective presenter is much akin to that of the actor, and these skills would seem irrelevant to someone with only a superficial understanding of the art of presenting.
After all, business is serious, right? Wheareas mere “acting” is . . . well, frivolous.
Acting is talent-based, right, with no role for learned techniques? Hardly. Acting coach Anita Jesse zeroes-in on the basic skills necessary to powerful acting, and they are as easily applied to the art of powerful presenting:
Almost any proficient actor will tell you that expertise [in acting] depends upon a short list of basic skills. Those building blocks are concentration, imagination, access to emotions, listening, observation, and relaxation.
Concentration, imagination, access to emotions, listening, observation, and relaxation. These are the qualities necessary to an actor’s powerful performances, and these are likewise qualities essential to the power presenter.
They are elements of Personal Presence, and they are essential to the delivery of an especially powerful presentation.
Here are sage words on the business presentation introduction . . .
Words that are so sage, they hail from 1935.
The venerable Richard Borden cautions us not to “ooze” into our introduction, and his particular 1935 coinage struck me as, yes, sage.
It also strikes me as a mighty good description of what happens at the start of many business presentations.
Oozing instead of launching.
Borden offers us much more.
Business Presentation Introductions for Power and Impact
With a collection of rare books on public speaking consisting of more than 1000 volumes reaching back to 1727, it’s inevitable that I come across the occasional gem to share – this one on the business presentation introduction.
And so it is that I distill the wisdom of old-time writers into chunks of advice administered in my own classes and seminars. But occasionally, the original is so darned quaint that it carries the charm of the decade in which it was crafted.
The original can be an especially powerful tool.
Let me share some of the pithier advice that begs our attention from more than half a century ago.
Borden’s 1935 volume Public Speaking as Listeners Like it could replace any dozen modern “Business Communications” textbooks, and students would be the better for the exchange. Enjoy . . .
Use your key-issue sentence as your opening sentence.
A good conference speaker opens his comment like a knife thrower throws his knife – point first!
Conference room listeners are not leisurely listeners. They are executives who have business on hand that they are anxious to get done.
“What do you want us to do with the pending issue – and why?”
This is the question which your listeners ask the very second you rise to your feet. “What? Why?”
Don’t delay your answer. If you delay it even a few sentences, you may get an unfavorable listener reaction. “Will he ever come to the point” is an un-uttered question which forms quickly in impatient minds.
Owen D. Young was once asked how he made such swift decisions.
“A man will come to your desk, Mr. Young,” said the questioner, “and present a fairly elaborate proposal. Instead of saying that you will take it under advisement for several weeks, you say Yes or No – and your swift decision is usually right. How do you do it?”
“When I tell you how I make those swift decisions,” replied Mr. Young, “you may think that I am guided by an unreliable index – but I have found it’s an index that works. I am guided very largely by the first sentence uttered by the man interviewing me.
“I have found from experience that if my interviewer doesn’t thoroughly understand the proposal he is presenting, his first sentence will be confused.
“If he secretly doesn’t believe in the proposal, his first sentence will be evasive.
“If the details of the proposal aren’t concrete in his own mind, his first sentence will be abstract.
“On the other hand, a proposal that is opened by a sentence which is clear, compact, and concrete – is usually worthwhile.”
If you would please not only the Owen D. Youngs in your audience, but all the other conference listeners who instinctively apply the same first-sentence test, start strongly.
Don’t ooze into your speech. Begin point first – with your thumbtack key-issue sentence.
Earlier, I related how Malcolm X did not do much throat-clearing at the beginning of his talks.
Instead, he thrust a metaphorical sword into his audience.
He drove deeply to the heart of the issue in just a few short sentences, tapping into listener sensitivities.
His initial “grabber” was not meant simply for shock or surprise like a cheap circus stunt. It was shock and surprise linked to the needs of his audience, directly relevant and intertwined closely – even spiritually – with his listeners. Malcolm did not engage in academic circumlocutions, oblique arguments, or vague generalizations. He spoke directly, with punch and verve, with color and power.
He shunned latinate words and phraseology and drove home his point with Anglo-Saxon directness – short, powerful, repetitive sentences, constructed of the sturdiest syllables.
And once he had audience attention, he kept it.
Holding the Audience in your Grasp
One technique he used to hold his audiences rapt was the offering a single point and then colorfully making that point by means of a repetitive technique called the anaphora. It’s a technique that you can use as well. Here’s how it works.
A powerful and carefully selected phrase is utilized at the beginning of a succession of sentences. With each repetition, the presentation builds to a climax to produce a powerful emotional effect. In Malcolm’s example we’re about to see, he uses the anaphora skillfully to identify a point of commonality among those in his audience that he holds with them.
I previously offered an example of one of Malcolm’s speeches delivered in 1963. Let’s revisit that talk, review the first couple of sentences, and then see how Malcolm uses the anaphora to powerful emotional effect. The speech was called Message to the Grass Roots, and he delivered it in Detroit. Note how Malcolm begins his talk by immediately establishing intimacy with the audience.
We want to have just an off-the-cuff chat between you and me . . . us. We want to talk right down to earth in a language that everybody here can easily understand.
We all agree tonight, all of the speakers have agreed, that America has a very serious problem. Not only does America have a very serious problem, but our people have a very serious problem.
America’s problem is us. We’re her problem. The only reason she has a problem is she doesn’t want us here. And every time you look at yourself, be you black, brown, red or yellow, a so-called Negro, you represent a person who poses such a serious problem for America because you’re not wanted. Once you fact this as a fact, then you can start plotting a course that will make you appear intelligent, instead of unintelligent.
What comes next?
Now that Malcolm X has the full attention of his listeners, it’s time to make point # 1 – unity and commonality of purpose. He chooses the anaphora as his technique, and he does so masterfully. His phrase of choice is “You don’t catch hell because . . . ”
What you and I need to do is learn to forget our differences. When we come together, we don’t come together as Baptists or Methodists. You don’t catch hell because you’re a Baptist, and you don’t catch hell because you’re a Methodist. You don’t catch hell because you’re a Methodist or Baptist, you don’t catch hell becasue you’re a Democrat or a Republican, you don’t catch hell because you’re a Mason or an Elk, and you sure don’t catch hell because you’re an American; because if you were an American, you wouldn’t catch hell. You catch hell because you’re a black man. You catch hell, all of us catch hell, for the same reason.
Malcolm has established beyond all doubt that he shares a commonality with his listeners that is directly tied to the central thesis of his talk. He drives his point home with the anaphora: “You don’t catch hell because . . . ”
He utilized the same theme, or trope, in the video below in this speech before another audience in 1964. This time his anaphora was slightly different: “We’re not brutalized because–” And it is just as powerful with its mesmerizing effect. The entire video shows a master presenter in tune with his audience and in control of his message.
Malcolm’s delivery is masterful . . . his voice, his tone, his inflection, his humor, his posture, and his gestures combine with his rhetorical techniques to establish an incredible bond with his listeners. You sense his control of the event.
So what does this have to do with you and with business presenting?
Just this.
A powerful and graceful speaker, Malcolm X utilized an entire battery of oratorical weapons. He intuitively understood the oratorical methods developed over more than 2500 years, and he wielded them with grace and with power. These techniques can be yours. You need only understand them, their function, their effects, and practice them.
For instance, the anaphora of repetition. You can use anaphora as a powerful technique to hammer home your most important points and to hold your audience in the midst of your presentation.
But you may Hesitate
You may protest that Malcolm X lived and struggled in a different place and time over issues far more important that you or I will ever face. Yes, he did. The stakes were incredibly high and, for him, became quite literally a matter of his death. But regardless of the message, the techniques of powerful presenting remain the same. They are verities handed to us over centuries.
And if you refuse to learn from our great legacy of master speakers, if you do not emulate them, who then will you learn from? The CEO of Coca-Cola? Hardly.
A cornucopia of especially powerful techniques is available to you. You may not struggle for justice on an international platform, but this does not absolve you from crafting the most powerful presentation you possibly can using the techniques of the masters. Surely while the emphasis and tone of your message changes with circumstance, but not the methods themselves. The anaphora is one such technique you should incorporate into your repertoire.
Malcolm X used a multiplicity of techniques to engage his friends and to disarm his enemies. We’ll look at them in future posts.
When you deliver a presentation, one of the most important factors that figures into the success of your talk is . . . where you stand.
Don’t take the example of most afterdinner speakers or professors, who hide behind the lectern, shuffling notes, looking down, gripping the edges of the podium with white-knuckled fervor.
This is grotesque.
It induces your audience to doze, to drift, to check out.
The Abominable Lectern!
The lectern is an abomination. If you happen to be a liberal arts student who drifted here by mistake, think of the lectern as The Oppressor or The Other. It puts a barrier between you and those whom you address. For many students, it is a place to hide from the audience.
I recommend using the lectern only once, as a tool . . . and this is the occasion to walk from behind it to approach your audience at the very beginning of your talk. This is an action of communication, a reaching out, a gesture of intimacy.
Do not lean upon the lectern in nonchalant fashion, particularly leaning upon your elbow and with one leg crossed in front of the other.
Fix this now.
Move from behind the lectern and into the Command Position. In today’s fleeting vernacular, occupy the command position.
The Command Position is the position directly in front of a lectern and 4-8 feet from your audience. It extends approximately 4 feet to either side of you. You are not a visitor in this space.
As a presenter or speaker, this is your home. You own this space, so make it yours. You must always perform as if you belong there, never there as a visitor.
Occupy it!
Occupy it now for democracy, social justice, and an especially powerful presentation.
Do you ever think of how you’ll end your presentation . . . with a carefully prepared presentation conclusion?
Do you carefully craft your conclusion so that your audience is left with the most powerful points you were trying to make? Do you practice that presentation conclusion?
Do you ensure that your ending is concise, pithy, and especially powerful? And if it’s not, have you ever wondered how the audience views you when you continue talking with nothing more to say? A friendly audience quickly becomes a hostile army.
Don’t Forget to Prepare Your Presentation Conclusion
This phenomenon has lurked with us for hundreds of years, since the first school of public speaking was founded in the 5th Century B.C. by Corax. J. Berg Esenwein sagely observed more than a century ago that:
“Few speakers discern that length does not indicate depth. Better stop before you are done than to go on after you have finished. Only makers of short speeches are invited to speak again.”
Grenville Kleiser, another presentation master notes the disparity between how we give the presentation conclusion only a nod when we should be lavishing on it a manic focus guaranteed to drive our main point to the hearts of our listeners . . .
It is the most vital part of a speech, the supreme moment when the speaker is to drive his message home and make his most lasting impression. This calls for the very best that is in a man. . . . it should be short, simple, and earnest. [T]he temptation to make the closing appeal too long should be carefully avoided. Whether the speech be memorized throughout or not, the speaker should know specifically the thought, if not the phraseology, with which he intends to end his address.”
I criticize public speaking adages as shortcut substitutes for learning how to be an exceptional presenter, but one pithy public speaking saying goes like this: “Check your tie, check your fly, say your piece and say goodbye.” Strangely enough, it’s the “goodbye” part that can be difficult for some people, young and old, male and female.
In fact, it’s common to see young speakers spiral out of control on the downside of a fine presentation.
The presentation conclusion trips them up.
Presentation Conclusions That Spiral Down
I have seen great student presentations founder at the last minute, because no one had thought it through all the way to the end. No one had thought to prepare or to practice how they would end the presentation. So it ended with a whimper instead of a powerful recapitulation of the main point.
So it remains as one of the most difficult tasks to convey to a young speaker – the importance of knowing when and how to stop.
Why is this important?
Because:
1) The conclusion is the last impression you leave your audience as you call them to action.
2) If not planned, your conclusion can and most likely will expand into another speech, and few things turn off an audience more.
3) This potentially powerful part of your show becomes, instead, a debilitating albatross that subtracts value.
Despite all of this, the ending remains a neglected aspect of the presentation. Its chief pathology is the speaker’s inability to stop. Here, I l let several of the great presentation masters speak to an issue that has plagued speakers for centuries. William Hoffman said in 1935 that:
“It is well to have an ending in mind. What the speaker says last is remembered first by the audience. When he has hinted that he is about to conclude, he will spoil everything if he continues to plod along looking for a place to stop. The audience is already in the mood to leave and is impatient with this failure to wind up the business promptly. Annoyance is the only response to ‘one more thing,’ ‘as I said before,’ ‘I urge you once again,’ ‘I forgot to say,’ and the other pathetic delays of the speaker who is through but does not know it.”
From 2100 years ago, Quintilian tells us this about the conclusion:
“The repetition and summing up is intended both to refresh the memory of the judge, to set the whole cause at once before his view, and to enforce such arguments anybody as had produced an insufficient effect in detail. In this part of our speech, what we repeat ought to be repeated as briefly as possible, and we must, as is intimated by the Greek term, run over only the principal heads; for, if we dwell upon them, the result will be, not a recapitulation, but a sort of second speech.”
Just as important, do not flee the stage prematurely. Do not run off-stage as you deliver your last lines.
Do not destroy your conclusion in a flurry of movement, losing the last sentence in a turn of the head and a rush to leave the stage. Make your Most Important Point . . . and let your conclusion sink in.
