Category Archives: People

Charisma, Passion, People

Christmas Scrooge? Not Here!

No such thing as business scrooge

When asked if the university stifles writers, Flannery O’Conner quipped that the university unfortunately doesn’t stifle enough of them.

Indeed.

My naturally autocratic tendencies, which have held me back in the literary world for years, compel me constantly to cast a pall on the enthusiasms of my young charges.

To stifle the urge to ponderous first-person narratives sourced from an uncomfortable chair at an outdoor bistro on the Champs-Élysées.

To replace pedestrian visions from well-worn paths with clarity and precision and vision of things and places never once visited.

At this time of year, such endeavor might be considered . . . Scrooge-like.

But no.  You won’t find Scrooge in the Business School.  There is no such thing as a Business Scrooge.

Scrooge is commonplace, but not here.

It’s Time for Mind-Clearing

This is about shaking off medievalist bad habits learned over in the liberal arts college . . . about clearing the mind . . . scattering gnat-like notions to the winds . . .

Accordingly, as a business school professor, I urge my students to dispense with their fanciful flights picked up in undisciplined liberal arts courses.  To dispense with the bad and the ugly . . . and to embrace the good.

In class, my students look at me, expectantly.  Yes, we’re here – in class – now:

“You remember those idyllic scenes conjured by your imagination, back when you were young and unjaded?  High school seniors . . . or even freshmen here in university?  When college had its sheen?”

I roam the floor, the space in front of the rows of desks with their internet connections.

“Remember those scenes of professors and students out on the lawn under a late summer sun, students sitting cross-legged, perhaps chewing on blades of grass?  Your kindly bearded professor, a tam resting upon his head, gesturing grandly while reciting something beautiful?

“Perhaps a passage from Faulkner?  Perhaps a trope from Camus. Or verse from an angry beat poet?  The occasional self-righteous finger-point at the business school with all its philistinism?  The house of Business Scrooge?”

One student speaks up.

There's no Business Scrooge . . . but plenty of pinched brows in liberal arts

“I saw a group out there last spring!  Why can’t we do that?”

“Because it’s winter now, of course.  But wouldn’t that be nice,” I respond.

Nods around the room.

Broad smiles.

“No, it would not be nice,” I say.  “That’s not genuine.  It’s not authentic.  Just actors performing for touring visitors and posing for publicity shots.  College isn’t like that.  There is no authentic college of your dreams waiting for you to discover.  Remember the lesson of Oliver Wendell Douglas.”

“Who?”

“Oliver . . . Wendell . . . Douglas.”

I’m concerned at this lack of essential preparatory knowledge of the modern college student at a major university.

Search for the Authentic

“The star of Green Acres, the greatest television show of all time.  Don’t you watch Nickelodeon or TV Land?  See Youtube.”

Green Acres.  I explain.

It was really an allegory, a metaphor for our time.

Mr. Douglas was forever in search of the authentic.  He had an idyllic conception of the rural experience.  He abandoned his big city lawyer’s life in a quest for authentic Americana.

Instead, Mr. Douglas found a bizarre world populated by characters that could have been confected by Stephen King.

The business scrooge myth

Hank Kimball.

Mr. Haney.

Sam Drucker.

Eb.

Frank Ziffle.

Homer Bedlow.

Everyone was an actor in a surreal drama staged for the benefit of Mr. Douglas’s dreams of the authentic rural life.

The unifying theme of the show was Sam Drucker’s general store, where many of the crucial insights were revealed.  Rural folk did not use oil lamps, “’cause we all got ’lectricity.”

The barrel in Sam Drucker’s general store was filled with plastic pickles.

The store was a magical place for Mr. Douglas, a crossroads for many of the strange characters who nettled him so naughtily.  For the most part, they gave Mr. Douglas exactly what he wanted to see, because in the immortal words of Sam Drucker:  “City folks seem to expect it.”

The idyllic outdoor-on-the-grass-communing-with-nature-scene.

Students seem to expect it.

High Expectations . . . Presentation Scrooge?

Expectations that inevitably collapse under the weight of real challenges, real work . . . and in the process of genuine labor, a true generosity of spirit takes root.

“I suppose that no one in this classroom has seen Star Trek II: Wrath of Khan?  The original, not the remake.”

“And if you have, I’m betting you completely missed the theme of Jeremy Bentham’s philosophy of Utilitarianism expressed by Spock throughout the film.  Never mind the obvious references to Melville’s Moby Dick?”

“Is this class Global Strategic Management, Professor?”

Again, those naturally autocratic tendencies assert themselves.

Business Scrooge?

“This class is what it is,” not unmindful of the evasiveness.  “And it is not about outdoor-on-the-grass-communing-with-nature instruction.  It’s about  . . authentic.”

I snap my fingers.

“How many people here believe in this . . . this muse?”

Silence.  No movement.

“You know.  This writing trope.  This muse.”

I squint.

“Anyone ever heard of this muse?  Don’t hide from me.  I know you were exposed to this . . . this muse over in that heinous liberal arts college.”

Hands begin to go up.  Cautious hands.  More hands than I expect.  More hands than are comfortable.

Time to disabuse them, time to explode their fantasies.

“There is no muse.”

A simple declarative sentence, but with the unsentimental power and imperious grandeur of a Thomas Carlyle proclamation.

Puzzled looks.  A few of them distraught.  Then, anger.

“But there is.  There’s a muse . . . there is!”

“Humbug!  There is no muse!  Get that Birkenstock notion out of your callow head. You achieve personal competitive advantage on your own, by virtue of the proverbial pulling up of the bootstraps. Your own bootstraps, never mind that it violates the laws of physics.”

“But my English prof said—”

“Your neo-medievalist English prof is teaching because no one publishes her bad novels and because she cannot earn a living foisting this muse-myth on folks who live and breathe and work and play in the real world.  People who build bridges, harvest corn, make tires, feed hormones to beef, fly you home over holiday break, and who serve you every day at the 7-ll.  People who pay taxes and die.”

Gasp.

My voice drops low, just above a whisper, and I lean forward.

The myth of business scrooge

“You must know only one thing.”

Pause.

“You must know only one thing.”

The students sense something profound coming.  They won’t be disappointed.

“Yes, there is a muse . . . I am your muse.”

I smile.  A benevolent smile.  I see several people actually taking notes, writing this down.

Muse Whispers “No Business Scrooge Here”

“I am on your shoulder whispering to you in those moments when you lack inspiration.  I am your solution to the blank computer screen.”

My voice rises, I lean back and spread my hands wide, just as I have seen evangelicals do when working a crowd.

“I am the muse, the answer to your writer’s block and the source of your inspiration.”

Titters of laughter ripple through the room, and I scowl.

“You think I’m joking . . . that this is a joke?”

I pace like a panther, my hands clasped behind my back.  I stalk the room, the entire space in front of the classroom and right in front of the giant PowerPoint projection screen.

I stop and face them, squaring my shoulders and flexing my jaw.

“I want you to remember that one thing when you’re up at night and time is trickling by, and you have an assignment but no ideas and no hope . . . .”

They are silent, and they watch me.

The Incantation . . .

“I will perch on your shoulder, and I will whisper to you just four words.  I want you to remember those four words.  Just four little words – just five little syllables.”

They are magic words!  An incantation!

“A mantra to warm you on those cold nights bereft of imagination, as you trek that barren wasteland of words without order, without discipline, without a point.”

I have their attention now.  They are rapt.

Will I win them over this time?  Can I break through?

Can I help them make the leap from soaring idealism to mundane responsibility?

“Remember these words:  Love … the … Value … Chain!”

Groans.

They’ve heard this before.  They sound disappointed.

Cheated.

So many fail to see the beauty of disaggregating the firm into its functional components . . . The Value Chain.  The analytic precision it provides, the world of discovery that it opens!  So many stop short of making that final connection . . . except this time . . .

“I love the value chain, Professor!”

“Really?”

I’m skeptical, jaded.  I search for signs of duplicity.  But detect only enthusiasm.

“Which part of the value chain do you feel most strongly about?”

“Since I’m chronologically oriented, Professor, I’m partial to Inbound Logistics!”

There is a general murmuring and uneasiness in the class.  Inbound logistics?

Business Scrooge

I nod sagely.  “That’s fine, Ms. Zapata.  It’s okay to privilege one segment of the value chain over another, if it gives you the key to identifying competitive advantage!”

A hand shoots up and a voice cries out before I can acknowledge it.

“Operations!  That’s the ticket for me.”

And yet another!

“After sale Service!” a voice in the back calls out.  “Professor, Customer Relationship Management has a symmetry and logic about it that outstrips anything we touched on in my basic philosophy courses!”

The dam had finally burst, and the classroom buzzed with talk of core competencies, competitive analysis, environmental scans, core products, strategy formulation processes, Five Forces analysis, and competitive advantage!

They are convinced – finally – that strategy and value chain analysis can be an art.

I even say positive things about accounting and accountants, observing that there is a bit of art and flair and imagination necessary to produce a product desired by the employer . . . or patron.  Think of Michelangelo painting the Sistine Chapel for his patron.

The Value Chain!

Inbound logistics, Operations, Outbound logistics, Sales and Marketing, and Service.

If ever there were a time for sentimentality and outright weeping, this was it!  For this is the key to wealth creation and the bettering of people’s lives in a thousand different ways.

It’s our cornucopia, the secret that has propelled civilization from the Renaissance to the Age of Google.

But then . . .

But then, one of the most staid literary conventions of all time reared its ugly head.  Yes, one of the worst literary devices known to fictioneers.

I woke up.

I awoke from a dream.

A Sweet, Impossible Dream

It was nothing but a sweet dream.  Students excited at the prospect of writing a paper on value chain analysis . . . on identifying a company’s core competency and developing a strategic plan to gain sustained competitive advantage based on that competency . . .

Students who loved the value chain . . . who could see the art and creativity demanded of the accountant and financial manager.

Who could see the beauty in efficient operations management.

Who would strive for efficiency because it was the right thing to do!

It was all a sweet dream.

A cruel dream.

I awoke to a cold, winter world where idealistic students still sleepwalk and irresponsible students still party and wiseacre students still wisecrack with a tiresome world-weariness and faux freshness.

Who write with an undisciplined lackadaisical casualness that drives me to distraction.

It’s the little things that do this.

I close my eyes and maybe . . . perhaps I can recapture a bit of the magic.  Recapture the dream.

I look up, startled to find a group of students gathered round my desk after I have dismissed class.  They are heading home in the cold for their winter break.

“What’s this?”

“A gift, Professor.”

There is no such thing as the Business Scrooge

“Thank you.”

“Won’t you open it now?”

I peel the wrap away in a crinkle of coated Christmas paper.  It’s a book.  A copy of Peter Drucker’s Management.

It’s a first edition, and I feel my eyes tearing up.

“We know how much you like Green Acres.  And Drucker’s general store.”

Smiles abound.  I cock an eyebrow, as I am wont to do.

“You do know that it wasn’t Peter Drucker’s store?  It was Sam Drucker’s store.”

“Does it really matter, Professor?”

“In the grand scheme of things, I suppose that it does not.  Merry Christmas.”

“Merry Christmas!”

Why do I offer a hearty Merry Christmas instead of something ecumenically blasé?

Well, because I can.  Because I’m authentic.  Because I have authoritarian tendencies.

Because I offer others a piece of my world.

And I heartily accept Hanukkah and Kwanzaa and Season’s Greetings from anyone and everyone else who cares to send ’em my way.

Now, I must go read Sam Drucker’s book on managing a general store in Hooterville.

No business scrooge here.  I’m such an idealist.

Drama, Executive Presence, General, People, Personal Competitive Advantage

Business Presenter as Hero

Business Presenters are powerfulBefore computers.

Before television and radio.

Before loudspeakers.

Before all of our artificial means of expanding the reach of our unaided voices, there was the public speaker – the earliest “business presenter.”

The Business Presenter

Public speaking was considered an art form.

Some did consider it the highest art.

Public speaking – or the “presentation” – was the province of four groups of people:  Preachers, Politicians, Lawyers, and Actors.  The first saved your soul.  The second took your money.  The third saved you from prison.  The fourth transported you to another time and place, if only for a short spell.

Other professions utilized the proven skills of presenting – carnival barker, vaudevillian, traveling snake oil salesmen.

No, these were not the earliest examples of America’s business presenters.

But they surely were the last generation before modernity began to leech the vitality from public speaking.

To suck the life from “business presenting.”

Skills of the Masters

The skills necessary to these four professions were developed over centuries.  The ancient Greeks knew well the power of oratory and argument.

The knew the power of words.

How the right words could bring especially powerful vitality to a speech.

In fact, Socrates, one of the great orators of the 5th Century B.C. , was tried and sentenced to death for the power of his oratory.  He filled his presentations with the “wrong” ideas.

In our modern 21st century smugness, we likely think that long-dead practitioners of public speaking and of quaint “elocution” have nothing to teach us.

We’ve adopted a wealth of technological firepower that purports to exalt our presentation message.

And yet the result has been something different.

Instead of sharpening our communication skills, multimedia packages have supplanted them.  Each advance in technology creates another barrier between the business presenter and the audience.

The Business Presenter and Powerpoint

Business Presenter
Become a Powerful Business Presenter

Today’s presenters have fastened hold of the notion that PowerPoint is the presentation.

The idea is that PowerPoint has removed responsibility from you to be knowledgeable, interesting, concise, and clear.

The focus has shifted from the business presenter to the fireworks.

This has led to such a decline that the attitude of the presenter is: “The presentation is up there on the slides . . . let’s all read them together.”

And in many cases, this is exactly what happens.

Almost as if the business presenter becomes a member of the audience.

PowerPoint and props are just tools.  That’s all.  You should be able to present without them.

And when you can, finally, present without them, you can then use them to maximum advantage to amplify the superior communication skills you’ve developed.

In fact, many college students do present without PowerPoint every day outside of the university.  Some of them give fabulous presentations.  Most give adequate presentations.

They deliver these presentations in the context of one of the most ubiquitous part-time jobs college students perform – waiter or waitress.

Presentation Training – More Money

Waiters and waitresses are business presenters.

For a waiter, every customer is an audience, every welcoming a show.

The smartest students recognize this as the opportunity to sharpen presentation skills useful in multiple venues, to differentiate and hone a personal persona, and to earn substantially more tips at the end of each presentation.

Most students in my classes do not recognize the fabulous opportunity they have as a waiter or waitress.

They view it simply as a job, performed to a minimum standard.

Without even realizing it, they compete with a low-cost strategy rather than a differentiation strategy, and their tips show it.

Instead of offering premium service and an experience that no other waiter or waitress offers, they give the standard functional service like everyone else.

Especially Powerful Dinner Presentations
Especially Powerful Dinner Presentations

As a waiter, ask yourself:  “What special thing can I offer that my customers might be willing to pay more for?”

Your answer is obvious . . . you can offer a special and enjoyable experience for your customers.  You can become a superb business presenter.

In fact, you can make each visit to your restaurant memorable for your customers by delivering a show that sets you apart from others, that puts you in-demand.

I don’t mean for you to put on a juggling act.

Or to become a comedian . . .

Or to intrude on your guests’ evening.

I do mean to take your job seriously.  Learn your temporary profession’s rules and craft a business presentation of your material that resonates with confidence, authenticity and sincerity.

Display enthusiasm for your material and an earnestness to communicate it in words and actions that make your audience feel comfortable and . . . heroic.

The Hero Had Best be in Your Audience

Yes, hero.

Every business presentation – every story – has a hero and that hero is your audience.  Great business presenters evoke a sense of heroism in customers.

Do this, and you win every time with an especially powerful show.

I have just described a quite specific workplace scenario where effective presenting can have an immediate reward.  Every element necessary to successful presenting is present in a wait-staff restaurant situation.

The reverse is likewise true.

Especially Powerful Hero
Presentation Hero? Remember that it’s the Audience

The principles and techniques of delivering a powerful presentation in a restaurant and in a boardroom are not just similar – they are identical.

The venue is different, the audience is different, the relationships of those in the room might be different.

But the principles that inform the great business presenter are the same.

And so, back to the early practitioners of oratory and public speaking.

Here is the paradox: a fabulous treasure can be had for anyone with the motivation to pluck these barely concealed gems from the ground, to sift the sediment of computerized gunk to find the gold.

Adopt the habits of the masters.

Acquire the mannerisms and the power and versatility of the great business presenters who strode the stages, who argued in courtrooms, who declaimed in congress, and who bellowed from pulpits.

Their secrets offer us the key to delivering especially powerful business presentations.

The key to acquiring personal competitive advantage.

For more on becoming a great business presenter, consult The Complete Guide to Business School Presenting.

General, People, Personal Competitive Advantage, Power

The Business Presenter

Cicero was doubtless as good at business presentations as he was at arguing before the Roman Senate

Before computers.

Before television and radio.

Before the bullhorn and all of our multifarious artificial means of expanding the reach of our unaided voices, the public speaker stood tall and apart.

The public speaker.  The Business Presenter.

The Business Presenter

From out of mists of time, of the earliest Greek history came the public speaker as especially powerful citizen of the state, a persuader, a doer, a person imbued with almost magical powers to sway the crowd . . .

From the time of Corax in the 5th century B.C., public speaking blossomed and developed into what was considered close to an art form.

Some did consider it art.

Public speaking – or the “presentation” – was the province of four groups of people:  Preachers, Politicians, Lawyers, and Actors.  The first to save your soul, the second to take your money, the third to save your life, the fourth to transport you to another time and place, if only for a short spell.

Other professions utilized the proven communication skills of presenting – carnival barker, vaudevillian, traveling snake oil salesmen.

These were not the earliest examples of America’s business presenters, but they surely were the last generation before modernity began to leech the vitality from public speaking.

Began to suck the life from “presenting.”

Skills of the Master Business Presenter

The skills necessary to these four professions were developed over centuries.

The ancient Greeks knew well the power of oratory and argument, the persuasive powers of words.

Socrates, one of the great orators of the 5th Century B.C. , was tried and sentenced to death for the power of his oratory, coupled with his unpopular ideas.

In our modern 21st century smugness, we likely think that long-dead practitioners of public speaking and of quaint “elocution” have nothing to teach us.  We’ve adopted a wealth of technological firepower that purports to improve, embellish, amplify, exalt our presentation.

Yet the result has been something quite different.

Instead of sharpening our communication skills, multimedia packages have served to supplant them, providing barriers between speaker and audience.  Each new advancement in technology creates another layer of insulation.

 

Seize every opportunity to deliver a powerful and persuasive business presentation, and you’ll find your personal competitive advantage increasing

Today’s presenters have grasped feverishly at the notion that PowerPoint is the presentation.  The idea is that PowerPoint has removed responsibility from you to be knowledgeable, interesting, concise, and clear.

The focus has shifted from the speaker to limp fireworks, and this has led to such a decline to the point where in extreme cases the attitude of the presenter is: “The presentation is up there on the slides . . . let’s all read them together.”

In many cases, this is exactly what happens.

The presenter pivots, shows us his back, and edges away from the stage to become a quasi-member of the audience.

PowerPoint and props are just tools.  That’s all.  You should be able to present without them.

When you can, finally, present without them, you can then use them to maximum advantage to amplify the superior communication skills you’ve developed.

In fact, many college students do present without PowerPoint every day outside of the university.  Some of them give fabulous presentations.

Most give simply adequate presentations.

They deliver these presentations in the context of one of the most ubiquitous part-time jobs college students perform – waiter or waitress.

On the Job Business Presentation Training

For a waiter, every customer is an audience, every welcoming a show.

The smartest students recognize this as the opportunity to sharpen presentation skills useful in multiple venues, to differentiate and hone a personal persona, and to earn substantially more tips at the end of each presentation.

Many students in my classes do not recognize the fabulous opportunity they have as a waiter or waitress – they view it simply as a job, performed to a minimum standard.

Without even realizing it, they compete with a low-cost strategy rather than a differentiation strategy, and their tips show it.

Business Presentation
The Waiter as Business Presenter

Instead of offering premium service and an experience that no other waiter or waitress offers, they give the standard functional service like everyone else.

As a waiter, ask yourself: “What special thing can I offer that my customers might be willing to pay more for?”

Your answer is obvious . . . you can offer a special and enjoyable experience for your customers.

In fact, you can make each visit to your restaurant memorable for your customers by delivering a show that sets you apart from others, that puts you in-demand.

I do not mean putting on a juggling act, or becoming a comedian, or intruding on your guests’ evening.

I do mean taking your job seriously, learning your temporary profession’s rules.

I mean crafting a presentation of your material that resonates with confidence, authenticity and sincerity, and then displaying enthusiasm for your material and an earnestness to communicate it in words and actions designed to make your audience feel comfortable and . . . heroic.

It means becoming an especially powerful business presenter.

The Hero in Your Audience

Yes, hero.

Every presentation – every story – has a hero and that hero is your audience.  Evoke a sense of heroism in your customer, and you will win every time.

I’ve just described a quite specific workplace scenario where effective presenting can have an immediate reward. Every element necessary to successful presenting is present in a wait-staff restaurant situation.

The reverse is likewise true.

Hero Business Presenter
The Hero in Your Audience

The principles and techniques of delivering a powerful presentation in a restaurant and in a boardroom are not just similar – they are identical.

The venue is different, the audience is different, the relationships of those in the room might be different.

But the principles are the same.

So, back to the early practitioners of oratory and public speaking.  Here is the paradox: a fabulous treasure can be had for anyone with the motivation to pluck these barely concealed gems from the ground, to sift the sediment of computerized gunk to find the gold . . . but few bend to pick them up.

Adopt the habits of the masters.  Acquire the mannerisms and the power and versatility of the maestros who strode the stages, who argued in courtrooms, who declaimed in congress, and who bellowed from pulpits.

They and their secrets offer us the key to delivering especially powerful presentations.

For more on powerful presentations, have a look at The Complete Guide to Business School Presenting.

Career, Executive Presence, Passion, People, Professional Presence

Great Student Evaluations — The Secret

Student EvaluationsCould there be a university faculty lobby in this country in favor of dull, listless, unenthusiastic classroom teaching?

Apparently so, and it has vocal adherents.

Consider, for instance, this article by Liberal Arts professor Stanley Fish.

Fish is an academic journeyman whose fortunes have waned considerably since he strode the radical academic world like a colossus at Duke University in the early 90s.

Fish wrote a piece about college student course evaluations.  He contended that these evaluations have little value when it comes to assessing professor teaching skill and classroom performance.

And he received lots of feedback.

Those Pesky Evaluations

Fish’s piece received beaucoup responses from a strange sub-set of college faculty:  Bad teachers who externalize the blame for their own poor performance.

Now . . . how do I know that they’re bad teachers?

Red flags abound.

1)  Their responses are characterized by dismissive hubris and betray a lack of self-awareness.

2)  They use the formulaic vernacular and familiar liturgy of complaints that we all hear in those interminable faculty meetings.

3)  They are the first and loudest in line to criticize the legitimacy of student evaluations and yet offer no substitute evaluative instrument they believe would be more accurate.

4)  They laud the length of their course syllabi as a qualitative measure of excellence.

5)  And they abhor any feedback on their teaching performance.

These profs offer defensive responses that seek to explain why students, themselves, are the problem and ought to appreciate the prof’s unenthusiastic and lackluster presentations and devil-take-the-hindmost shabbiness.

Granted, problems do plague student evaluations — it’s unfortunately true that angry and unmotivated students can exert disproportionate influence on a prof’s rating.  They can sometimes sabotage a professor who satisfies the majority of motivated students in a class, and this is a legitimate concern of faculty who genuinely teach well.

The “outlier” problem can and should be addressed.

But bad teachers do exist.

You know it, and I know it.  And some of them believe that there is nothing wrong with their classroom manner — that if any “problem” exists, it’s the students’ fault.

This strange, aggressive subcategory of bad teachers exercises rhetorical gymnastics to explain why, in the face of overwhelming contrary evidence (and the necessarily silent collegiality of their colleagues), they actually are superb teachers.

Sloppy, Disinterested, and Dull

Let’s have a look at these persecuted folks.  Here’s one sample of sourpuss opinion:

Teachers who fear (correctly) that student evaluations will determine their fate become stand-up comedians — wave your arms around, praise students excessively and “dress sharp,” advises Dr. Bob — and alter their grading policy in an effort to be liked.

The actual quote from East Lansing’s “Dr. Bob” is here:

1. Project enthusiasm (even if you don’t have any) by continually saying how interested and passionate you are and waving your arms around.
2. Call on your students by name and praise them for every little thing they do.
3. Dress sharp!
4. Be especially attentive to 1-3 on the first day of class since after that your ratings won’t change very much.

Presumably, Dr. Bob believes that unenthusiastic, impersonal, insulting, and poorly dressed professors suffer unfair discrimination in the student evaluation process.

Of course they do, and I hope they do.  And rightly so.

But rather than address the issue — which is their own substandard performance — they blame the messenger.

Discrimination?  Try “shame,” because it fits.

Strangely, this aversion to enthusiasm for course subject matter has supporters.  Here’s another gem:

I’ve seen research that suggests that ‘apparent enthusiasm’ is the single most important component of student evaluations, overall.  This is not irrelevant — an instructor’s passion can be important exactly for the kind of long-term development that Fish discusses — but clearly reflects matters of personality and self-presentation that ought to be secondary in evaluating a teacher.

Beg pardon?

“Apparent enthusiasm” for the course subject matter “ought to be secondary in evaluating a teacher?”

Unenthusiastic, Impersonal, Poorly Dressed

In the end, Stan Fish’s journalistic exercise is productive in that it surfaced a pathology in higher education . . . and it’s not the “unfairness” of the student evaluation.

The article flushed out of the cracks a bunch of folks who really ought to be working on their classroom presentation rather than boasting in the New York Times of their lack of enthusiasm and affinity for sloppy dress.

The pattern of pathology that emerges is that of arrogant faculty who apparently believe that almost any lackluster, dull, insulting, impersonal performance delivered in t-shirt, jeans, and jaunty beret should be applauded as acceptable.

This is presumably because students “aren’t capable of understanding just how good the professor truly is.”

A “truth” apparently to be realized and appreciated years hence.

Hogwash.  Utter.

I like to imagine that these characters are in a blessedly tiny minority.

So what should a teacher do?  What should motivate a university professor in the classroom?

It’s no mystery.  The powerful formula is buried in a book 104 years old and offers secrets to speed the heart and rivet the mind!

So, dutifully and with appropriate fanfare, here revealed are the secrets of getting great teaching evaluations . . .

The Student Evaluation Secret Code

William DeWitt Hyde, the President of Bowdoin College, offered advice in 1910 that I have found far more useful than any 100 articles by modern purveyors of classroom teaching theory or “pedagogy.”

The advice is actually an especially powerful tonic for anyone who wishes to become a powerful business presenter as well as a competent classroom instructor.

If you can answer these five questions in the affirmative, the student evaluations should take care of themselves . . .

  • Is my interest in my work so contagious that my students catch from me an eager interest in what we are doing together?
  • Is my work thorough and resourceful, rather than superficial and conventional, so that the brightness of my industry and the warmth of my encouragement kindle in my students a responsive zeal to do their best, cost what it may?
  • Do I get at the individuality of my students, so that each one is different to me from every other, and I am something no other person is to each of them?
  • Do I treat them, and train them to treat each other, never as mere things, or means to ends; but always as persons, with rights, aims, interests, aspirations, which I heartily respect and sympathetically share?
  • Am I so reverent toward fact, so obedient to law, that through me fact and law speak and act with an authority which my students instinctively recognize and implicitly obey?

It really is that simple.

Or maybe it’s not so simple . . . and that’s the problem.

General, Passion, People, Personal Brand, Personal Competitive Advantage

“What’s the job market like?” That’s the Wrong Question

How about make your own Job Market?Asking “What’s the job market like?” is the wrong question.

Let’s say you get an answer.

What, exactly, will you do with the answer?  Hmm?

What?

It’s reminiscent of the young man who came to me for advice on getting his MBA, and his first question was “What are the hot jobs?”

“Hot jobs?  I don’t understand your question, exactly.”

“I ask about the hot jobs, so I can move into that concentration,” he said.  He was serious.

That’s a foolish approach, and I told him so.  It’s like chasing a will-o’-the-wisp.  You expend energy, money, time.  Fruitlessly.  Or for extremely meager fruit.

Dump the “Hot Jobs” Approach

First, I don’t know what the “hot jobs” are or even what a “hot job” might consist of.  Perhaps a field that has a temporary shortage of skilled candidates?  If so, that shortage gets filled mighty quick.

Second, it gets filled mighty quick because there is no a lack of folks who latch onto the “hot jobs” mantra and swarm.Make your own Job Market

Third, if you base your studies on someone’s assessment of the “hot jobs,” you could end up in a program that you hate.

To top it off, when you graduate, that “job” might no longer be “hot.”

What a fine fix that would be, eh?

Make Your Own Job Market

In retrospect, I’m less critical now than I was at the time of such a question.  Yes, it’s a dumb question if the purpose is to guide your study.

A much better question is “How can I create personal competitive advantage so that I win in whatever kind of market exists?”

It’s become almost cliche to “do what you love.”  But there’s a good reason why successful people say this.

I recommend pursuing your passion and make it your goal to become the best at it in the entire world.  Is that a foolish goal?  Exaggerated ambition?  Hardly.

Within the bounds of a chosen profession, there is always room for the woman or man driven by passion and a thirst for self-improvement.  At the firm level, it can be called becoming “a category of one.”  I direct you to the book by Joe Calloway of the same name.

Calloway’s book demonstrates how firm’s can move their brands from the commodity column into the premium brand column.  You can do the same with yourself and your passion.

Become a Category of One

Let’s take the topic of cosmetic industry supply chain management.  I’m not jazzed by this topic, but I guarantee that somewhere, someone is.

And that person should chase that profession insanely, becoming the finest cosmetic industry supply chain manager in the world, in both the micro and macro sense: learned in the industry, knowledgeable of the major players, and steeped in the intricacies of the specialty.

Relentless focus and study sharpens you like a surgical instrument.

And as your skills increase, the number of your viable personal competitors begins to fall off.

You increase your value to potential employers . . . you speak with far greater knowledge and surety than someone more superficially educated.

And it is this way that you find your calling.  This is how you find your “blue ocean.”

It is here that you find your job market . . . not the job market.

Forget about pursuing the “hot jobs” of the moment, like the herd.

In all of this, in every bit of this, you can add value to your personal warehouse of skills by becoming a superb presenter.  Every firm and every profession lacks great presenters.

Become that Category of One and showcase your skills as a powerful and competent presenter.  Here’s how . . .

 

 

Charisma, Confidence, Passion, People, Structure, Technique

Malcolm X was a Great Presenter

Malcolm X was a Great Presenter with Professional Presence
Malcolm X was a Great Presenter. No more powerful example of a superb presenter can be found

Like snapping a towel to skin, you want to sting your audience in a good way.  Malcolm X was a great presenter, and he used this technique better than most.

He could snap his audience to attention.  He compelled his listeners to sit up straight, to focus on his message.

You can do this several ways, too.  It’s up to you what method you choose, but it should fit your audience and your presentation.

One effective method is the use of a “grabber” line.  This is a surprising and unconventional sentence or an unusual fact that immediately alerts the audience that its about to hear something special.

Not just another canned talk.

One of the finest public speakers – or presenters – of modern times was the late Malcolm X.  Yes, Malcolm X was a great presenter, and his speeches are textbook examples of how to grab an audience, mesmerize it throughout his presentation, and then mobilize it with an especially powerful call to action.

The Effects of Rhetoric

Whether you agree or disagree with him is irrelevant to the point that he was a captivating communicator.  He drew from a deep well of powerful presentation techniques.

Malcolm’s speeches are just that – speeches – and they are written for the ear and not the eye.  As such, they are best read aloud so as to absorb the measured beats, to feel the repetition of key phrases.

And to learn the effects of certain rhetorical flourishes.

And when you read sentence after sentence, you sense the power and the deep moral outrage coming through, sometimes explicit but most often through a steady recapitulation of ideas using different phrases, but key words.

Malcolm X was a great presenter

You gain a sense of the gathering storm.  You almost hear rolling thunder in the distance.

Today, I mine his speeches for their cadences, their imagery, their use of allegory, anaphora, and turns of phrase.

With respect to grabbing an audience’s attention, too many presentations and speeches begin with routine thank-yous and ingratiation of the audience.

Bad presentations launch with a peppering of routine phrases, a gripping of the podium and a squinting at notes or jerky backward glances at an unreadable projection screen.

Remember that a speech is tremendously different from a written document.  Pauses and repetition, tone and inflection are essential with the spoken word.

Especially Powerful Technique

Let’s look at the beginning of a typical Malcolm X speech and see how he grabs his audience.  Read it with his spoken delivery in mind.

This speech – Message to the Grass Roots – was delivered in Detroit on November 10, 1963.  Irrespective of the time and place and circumstance, which of course leavens our approach, note that Malcolm begins his talk by immediately establishing intimacy with the audience.

We want to have just an off-the-cuff chat between you and me . . . us.  We want to talk right down to earth in a language that everybody here can easily understand.

We all agree tonight, all of the speakers have agreed, that America has a very serious problem.  Not only does America have a very serious problem, but our people have a very serious problem.

In the space of four sentences, Malcolm has drawn in his listeners.  He has laid out a situation statement that, at that moment, captivated his audience.

He established a mood of confidentiality and rapport, and then makes a bold statement – “America has a very serious problem . . . We have a very serious problem.”

Who wouldn’t want to hear what comes next?

Malcolm X was a Great Presenter with Power and Depth

Notice that he did not engage in throat-clearing and chit-chat.

No “Thank you Mr. Chairman” . . . no “So good to see so many committed activists tonight and familiar faces in the crowd.”  Notice also the use of repetition of key phrases: “Very serious problem.”

Straight to the point, and a bold point it is.  See what comes next . . .

America’s problem is us.  We’re her problem.  The only reason she has a problem is she doesn’t want us here.  And every time you look at yourself, be you black, brown, red or yellow, a so-called Negro, you represent a person who poses such a serious problem for America because you’re not wanted.  Once you fact this as a fact, then you can start plotting a course that will make you appear intelligent, instead of unintelligent.

Has Malcolm studied his audience?  Is he reaching out with a message that is directly relevant to his listeners?

Most of all, has he grabbed your attention?

He surely has.

Malcolm was expert at executing Presentation Snap, grabbing his listeners in a way that zeroed in on them . . . on their needs, concerns, desires, hopes . . . framing the issue in colorful language, and creating listener expectations that he will offer bold and radical solutions to real problems.

For now, focus on the grabber to seize the attention of your audience.  Mull this excellent example from Malcolm’s talk.  Ask yourself how he contrived it . . . and how it works.

In subsequent posts, we look at more examples from Malcolm X as he moves through delivery of his presentation and builds to his call for action at the end.

For more on how you can use Malcom X’s techniques to develop especially powerful business presentations, consult The Complete Guide to Business School Presenting.

Passion, People, Technique, Video

There ARE no Presentation Secrets of Steve Jobs

Presentation Secrets of Steve Jobs
What ARE the Presentation Secrets of Steve Jobs?

For some reason known only to the deities of publishing, Apple’s late former CEO Steve Jobs was considered a great business presenter, and a best-selling book even says so:  The Presentation Secrets of Steve Jobs.

A book by presentation coach Carmine Gallo.

But was Steve Jobs really a great presenter?  Did he really have secrets that you can use?  And can you learn how to be “an insanely great” presenter from this book?

No . . . no  . . . and . . .

Well . . . on that last point, you can learn to become a pretty good presenter from this book.

But not from Steve Jobs.

The Extraordinary Jobs

Steve was a visionary and an extraordinary entrepreneur many times over.  He grew tremendously since the early days when he thought that his self-absorbed bombast gave him license to insult Microsoft and Bill Gates mercilessly.

He emerged as a celebrity CEO, a man who loved the limelight and whose strong and quirky personality guaranteed him a following among a certain segment of the American populace.

But presenting?

On an absolute scale, Steve was a slightly above-average presenter.

Remove Steve’s high-tech prop that the entire wonk-world was waiting to see, and remove the employee/early adopter audiences that cheered his every eye-twitch, and we are left with a shabbily dressed average sort of fellow given to aimless pacing and whose high-pitched voice grates a bit on the senses with its “ummms” and “ahhhhs.”

Presentation Secrets of Steve Jobs?  Just one . . .

You and I know that there is only one reason that Steve Jobs was on that stage and one reason that he has a book purporting to reveal the presentation secrets of Steve Jobs.

It’s not for his presenting skills.

While Jobs himself was not someone whose presenting skills deserve emulation, he is obviously the subject of the book because of his built-in audience, and so we must deal with that.

Dismiss it, in fact.  But the book does have a gem.

The gem of the book is the author.

The author of the Jobs book is Carmine Gallo, who is an extremely polished and superb presenter and presentation coach, and he embeds solid presenting nuggets throughout the book.  Carmine is, in fact, a much better presenter than Jobs was on his best day.  Have a look . . .

 

 But even Carmine is not perfect.  He begins by gushing at Jobs’s stature as a presenter that is almost embarrassing in its lavish excess: “Steve Jobs is the most captivating communicator on the world stage . . . He is the world’s greatest corporate storyteller!”

Really?  Really?

But . . . well, we’re selling books here, and hype is understandable.  I’d probably gush, too, if given a similar opportunity, so let’s give Carmine a pass on this one.

But one great danger that I see from this type of gushing is that we can begin to think of the presenter as hero.  And what better hero than the great Steve Jobs?

All of us would like to be the hero of our presentation, wouldn’t we?  And we are sorely tempted to put the focus on our product and ourselves.

No.  Don’t do it.

Your Audience is the Hero

There is room for only one hero in the presentation, and that hero is not you.

The hero is in the audience, and you are there to help your audience become heroic.  As with all presentation instruction, you can ignore or accept what you choose, and this point is no different.

Presentation Secrets of Steve Jobs
No Presentation Secrets of Steve Jobs

You can try to be the hero.  Or, you can focus on your audience and its needs and its desires.

And make your audience members heroes of a sort.

In sum, The Presentation Secrets of Steve Jobs offers a reasonable exposition of presentation methods that can benefit us all, but recognize that these methods have nothing to do with Steve Jobs and they do not help us become “insanely great” presenters.

But there is good news for you on the presentation front.  The best news in all of this is, in fact, great news.

With dedication, coachability, and the right method, virtually anyone – and I mean anyone – can become a better business presenter than Steve Jobs.

For more on the presentation secrets of Steve Jobs that are really no presentation secrets at all, consult the Complete Guide to Business School Presenting.

General, People

A Great Business Presenter . . . the Best of All Time?

Quintilian -- a Great Business Presenter
Who is a Great Business Presenter?

Quintilian was the greatest presentation coach to ever stride the streets of Rome during the reigns of Nero, Vespasian, Titus, Domitian . . . and was a great business presenter.

Of course, Rome had many presentation coaches at the time, because public speaking – oratory – was considered an art.

But Quintilian was the undisputed master of the 1st Century, and he penned one of the most important presentation works in all of history.

It was published in 95 AD and was called . . .

The Institutes of Oratory.

But like so many literary works in the ancient world, it disappeared in subsequent centuries as the dark ages engulfed Europe.

Only fragments remained . . . and the legend of Quintilian.

Lost to History?

It was thought lost forever . . . but a Benedictine monk by the name of Poggio Bracciolini discovered a complete manuscript of Quintilian in a dungeon at the Abbey of St. Gall 13 centuries later in present-day Switzerland.

Quintilian was a great coach and great business presenter
Quintilian was a Superb Coach and Great Business Presenter

Bracciolini had established a reputation as a master copyist.

He was elated to have discovered the ancient manuscript, and he wrote to a friend about his find in the year 1416.

There amid a tremendous quantity of books which it would take too long to describe, we found Quintilian still safe and sound, though filthy with mold and dust.  For these books were not in the Library, as befitted their worth, but in a sort of foul and gloomy dungeon at the bottom of one of the towers, where not even men convicted of a capital offense would have been stuck away . . . .  Beside Quintilian we found the first three books and half of the fourth of C.  Valerius Flaccus’ Argonauticon, and commentaries or analyses on eight of Cicero’s orations by Q. Asconius Pedianus, a very clever man whom Quintilian himself mentions.  These I copied with my own hand and very quickly, so that I might send them to Leonardus Aretinus and to Nicolaus of Florence; and when they had heard from me of my discovery of this treasure they urged me at great length in their letters to send them Quintilian as soon as possible.

Today, the manuscript that Poggio found still exists and is housed in Zürich’s Central Library.

Why should we care about Quintilian except as an historical figure?  What could he possibly say to us of worth?

Timeless Secrets of a Great Presenter

To begin with, he was a great business presenter, one of the greatest of all time.

And business presenting hasn’t changed in 2000 years.

Not really.

It’s still a presenter before an audience.  The good news is that Quintilian solved for us almost every pathology that plagues the modern speaker.

His work influenced orators for centuries and, through the adoption by the great rhetorician Hugh Blair in the 19th Century, continues to influence us today in ways we are completely unaware of.

Here is a small sample of the wisdom of Quintilian, this from Book 7.

Let him who would be an orator be assured that he must study early and late; that he must reiterate his efforts; that he must grow pale with toil; he must exert his own powers, and acquire his own method; he must not merely look to principles, but must have them in readiness to act upon them; not as if they had been taught him, but as if they had been born in him. For art can easily show a way, if there be one; but art has done its duty when it sets the resources of eloquence before us; it is for us to know how to use them.

The treasures housed in the Institutes of Oratory are vast.  It remains only for us to delve into this trove of wisdom produced by a great business presenter to pluck the nuggets that can transform us into . . . well, into much better presenters than we are today.

In fact, if Quintilian would have his way, he would transform you into an especially powerful presenter, worthy of pleading from the law courts of ancient Rome to the boardrooms of modern New York City.

For more on the powerful history and techniques of presenting and secrets on how you can become a great business presenter, consult The Complete Guide to Business School Presenting.
Books, Confidence, Expression, People, Technique

King, Jobs, Aristotle and the Persuasive Presentation

The persuasive presentation has a long history

Martin Luther King . . .

Steve Jobs . . .

Aristotle . . .

These three quite different men shared a respect for the power of the spoken word.

The power to persuade.

What is Rhetoric?  Do We Care?

Twenty-three centuries ago, Aristotle gave us the means to deliver powerful business presentations.  The best speakers know this, either explicitly or instinctively.

We all owe a debt to Aristotle for his powerful treatise on persuasive public speaking Rhetoric.

Rhetoric is the function of discovering the means of persuasion for every case.  These means of persuasion are delivered as a form of art.  Aristotle identified the three necessary elements for powerful and persuasive presentations – the ethos or character of the speaker, the attitude of the audience, and the argument itself.

The persuasive presentation

And the value of this powerful tool?

Just this . . .

Aristotle identified four great values of rhetoric.

First, rhetoric can prevent the triumph of fraud and injustice.  Second, it can instruct when scientific argument doesn’t work.  Third, it compels us to act out both sides of a case.  When you can argue the opposite point, you are best armed to defeat it.  Finally, it is a powerful means of defense when your opponent attacks.

As modern college texts wallow in the fever swamp of “communication theory,” Aristotle’s Rhetoric offers us a crystalline tool of power and efficacy – a sure guide to the proper techniques in business presenting.

Modern Persuasive Presentations

Two men as different as Martin Luther King and Steve Jobs understood the power of rhetoric to inspire people to action.  Dr. King for the transformation of society . . . Steve Jobs for the revolutionizing of six different technology industries.

Dr. King used one particular rhetorical technique that has become the touchstone of his legacy – his repetition of the phrase “I have a dream” during his famous 1963 speech on the steps of the Lincoln Memorial in Washington, DC.  This technique is called the anaphora.  It involves the repetition for effect of a key phrase during a presentation.  Dr. King ensured that the Dream of which he spoke would be the emotive catalyst for action.

The anaphora is part of what Aristotle recognized as art in rhetoric and is an advantage that rhetoric has over straight “scientific” expository speech in calling people to action.

Dr. King recognized the emotive power of rhetoric, and it is this power that can move listeners to action when pure logic cannot.

The persuasive presentation

A Different Venue

Steve Jobs, too, utilized the technique for a different purpose, a much more mundane purpose – the selling of electronics.  For example:

“As you know, we’ve got the iPod, best music player in the world. We’ve got the iPod Nanos, brand new models, colors are back. We’ve got the amazing new iPod Shuffle.”

The anaphora is just one example of an especially powerful rhetorical technique.  It can imbue your business presenting with persuasiveness.  And there’s more . . . so much more available to you.

Business Presentation expert Nancy Duarte provides a comprehensive list of 16 rhetorical devices that Jobs used for his business presentations.  Devices that you can use as well.

When we understand the power of rhetoric and how that power is achieved, it transforms us into more capable and competent business presenters.

Perhaps not as transcendent as Dr. Martin Luther King, but certainly especially powerful presenters in our own bailiwicks.

For more on the persuasive presentation, consult The Complete Guide to Business School Presenting.

Books, People, Resources, Slides, Story, Technique

The Best Presentation Books for 2013!

One of the Best Presentation books of 2013
Best Presentation Books

It occurred to me to compile a list of the best presentation books to recommend to readers of this blog.

It’s really an obvious exercise, isn’t it?

“Best of” lists are always popular.

To recommend books chock full of presentation wisdom to hone our skill set.  Great advice to lift our presentation to what we all sometimes refer to as “the next level.”

And then the equally obvious thought occurred to me – that list already exists.

The List of Best Presentation Books

In fact, I’m certain that several lists are already out there making the rounds.

And so I do the next best thing in this space . . .

I offer you a list of the 35 best presentation books compiled and judged by giants in the field . . . (and I offer my own view of what I consider to be the top three on the list).  Yes, you can learn something about business presenting from a book.  Quite a bit, actually.

The trick is to find the right book.

My Top Three Best Presentation Books

My personal favorites are Presenting to Win, by Jerry Weissman and Slide:ology, by Nancy Duarte, The Story Factor, by Annette Simmons.

These three books, for me, capture the spirit, the art, and the craft of especially powerful business presenting.

They advocate change.  You must change the way your deliver your presentations in ways that, at first, may discomfort you.  But they are changes that you must accept to become an especially powerful business presenter.

Best Presentation Books for 2013
Best Presentations Books . . . this one on PowerPoint Slides

The Story Factor, in particular, is strong in transforming your presentations into sturdy narratives that capture an audience and propel your listeners to action.  Consult Annette Simmons for deep learning about the power of storytelling.

A fourth book does not appear on the list.  Actually, it does, but only in a modified form.  This is Dale Carnegie’s The Quick and Easy Way to Effective Speaking.  This is an “updated” version of his classic from mid-way the last century Public Speaking and Influencing Men in Business.  In my view, the update strips much useful material from the book, and so I prefer the original.

You can find dozens of copies of the original classic for sale on ebay.  This, in my opinion, is the most useful public speaking book ever penned.

Best Presentation books
Best Presentation Book on Storytelling

If I were forced to choose one . . . this would be it.  And My Book?

My own just-published book, The Complete Guide to Business School Presenting, does not appear on this superb list of 35 books.  And so here I offer the most generous and self-aggrandizing interpretation possible . . . it just hasn’t circulated among the cognoscenti nearly enough to have created a buzz-worthy impact.

I know that you, as do I, eagerly await its appearance on next year’s “Best of” list.

Until then, enjoy the creme-de-la-creme of the best presentation books as exemplified on the 2012 list!

 

Expression, Imagination, Passion, People

Not so Humbug . . . a Christmas Classic!


When asked if the university stifles writers, Flannery O’Conner quipped that the university unfortunately doesn’t stifle enough of them.

Indeed.

My naturally autocratic tendencies, which have held me back in the literary world for years, compel me constantly to cast a pall on the enthusiasms of my young charges.

At this time of year, such endeavor might be considered . . . Scrooge-like.

But it’s Time for some Mind-Clearing

This is about shaking off the bad habits learned over in the liberal arts college . . . about clearing the mind . . . scattering gnat-like notions to the winds . . .

Accordingly, as a business school professor, I urge my students to dispense with their fanciful flights picked up in undisciplined liberal arts courses.  To dispense with the bad and the ugly . . . and to embrace the good.

In class, my students look at me, expectantly.  Yes, we’re there – in class – now:

“You remember those idyllic scenes conjured by your imagination, back when you were young and unjaded?  High school seniors . . . or even freshmen?  When college still had its sheen?”

I roam the floor, the space in front of the rows of desks with their internet connections.  It is my stage.

“Remember those scenes of professors and students out on the lawn under a late summer sun, students sitting cross-legged, perhaps chewing on blades of grass?  Your kindly bearded professor, a tam resting upon his head, gesturing grandly while reciting something beautiful?  Perhaps a passage from Faulkner?  Perhaps a trope from Aristotelian philosophy or verse from an angry beat poet?”

One student speaks up.

“I saw a group out there today!  Why can’t we do that?”

“Wouldn’t that be nice,” I respond.

Nods around the room.  Broad smiles.

“No, it would not be nice,” I say.  “That’s not genuine.  It’s not authentic.  Just actors performing for touring visitors and posing for publicity shots.  College isn’t like that.  There is no authentic college of your dreams waiting for you to discover.  Remember the lesson of Oliver Wendell Douglas.”

“Who?”

“Oliver . . . Wendell . . . Douglas.”

I’m concerned at this lack of essential preparatory knowledge of the modern college student at a major university.

Search for the Authentic

“The star of Green Acres, the greatest television show of all time.  Don’t you watch Nickelodeon or TV Land?”

Green Acres.  I explain.

It was really an allegory, a metaphor for our time.  Mr. Douglas was forever in search of the authentic.  He had an idyllic conception of rural life.  He abandoned his big city lawyer’s life in a quest for authentic Americana.

Instead, Mr. Douglas found a bizarre world populated by characters that could have been confected by Stephen King.

Hank Kimball.

Mr. Haney.

Sam Drucker.

Eb.

Frank Ziffle.

Everyone was an actor in a surreal drama staged for the benefit of Mr. Douglas’s dreams of the authentic rural life.

The unifying theme of the show was Sam Drucker’s general store, where many of the crucial insights were revealed.  Rural folk did not use oil lamps, “’cause we all got ’lectricity.”  The barrel in Sam Drucker’s general store was filled with plastic pickles.

The store was a magical place for Mr. Douglas, a crossroads for many of the strange characters who annoyed him so naughtily.  For the most part, they gave Mr. Douglas exactly what he wanted to see, because in the immortal words of Sam Drucker:  “City folks seem to expect it.”

The idyllic outdoor-on-the-grass-communing-with-nature-scene.

Students seem to expect it.

High Expectations

Expectations I sadly must deflate.

“I suppose that no one in this classroom has seen Star Trek II: Wrath of Khan?  And if you have, I’m betting you completely missed the theme of Jeremy Bentham’s philosophy of Utilitarianism expressed by Spock throughout the film.  Never mind the obvious references to Melville’s Moby Dick?”

“Is this class Global Strategic Management, Professor?”

Again, those naturally autocratic tendencies assert themselves.

“This class is what I want it to be.  And it is not going to be about outdoor-on-the-grass-communing-with-nature instruction.  It’s going to be . . . authentic.”

I snap my fingers.

“How many people here believe in this . . . this muse?”

There is silence.  No movement.

“You know.  This writing trope.  This muse.  Anyone ever heard of this muse?  Don’t hide from me.  I know you were exposed to this . . . this muse over in that heinous liberal arts college.”

Hands begin to go up.  Cautious hands.  More hands than I expect.  More hands than are comfortable.

Time to disabuse them, time to explode their fantasies.

“There is no muse.”

A simple declarative sentence, but with the unsentimental power and imperious grandeur of a Thomas Carlyle proclamation.

Puzzled looks.  A few of them distraught.  Then, anger.

“But there is.  There’s a muse . . . there is!”

“Humbug!  There is no muse!  Get that Birkenstock notion out of your callow head.”

“But my English prof said—”

“Your English prof is teaching because she cannot earn a living foisting this muse-myth on folks who live and breathe and work and play in the real world.  People who build bridges, crop tobacco, feed hormones to beef, fly you home over holiday break, and who serve you every day at the 7-ll.  People who pay taxes and die.”

Gasp.

“You must know only one thing.”

My voice drops low, just above a whisper, and I lean forward.  Pause.

“You must know only one thing.”

The students sense something profound coming.  They won’t be disappointed.

“Yes, there is a muse . . . I am your muse.”

I smile a benevolent smile.  I see several people actually taking notes, writing this down.

The Muse Whispers . . .

“I am on your shoulder whispering to you in those moments when you lack inspiration.  I am your solution to the blank computer screen.”

My voice rises, I lean back and spread my hands wide, just as I have seen evangelicals do when working a crowd.

“I am the muse, the answer to your writer’s block and the source of your inspiration.”

Titters of laughter ripple through the room, and I scowl.

“You think I’m joking . . . that this is a joke?”

I pace like a panther, my hands clasped behind my back.  I stalk the room, the entire space in front of the classroom and right in front of the giant PowerPoint projection screen.

I stop and face them, squaring my shoulders and flexing my jaw.

“I want you to remember that one thing when you’re up at night and time is trickling by, and you have an assignment but no ideas and no hope . . . .”

They are silent, and they watch me.

The Incantation . . .

“I will perch on your shoulder, and I will whisper to you just four words.  I want you to remember those four words.  Just four little words – just five little syllables.  They are magic words!  An incantation!  A mantra to warm you on those cold nights bereft of imagination, as you trek that barren wasteland of words without order, without discipline, without a point.”

I have their attention now.  They are rapt.

Will I win them over this time?  Can I break through?  Can I help them make the leap from soaring idealism to mundane responsibility?

“Remember these words:  Love … the … Value … Chain!”

Groans.

They’ve heard this before.  They sound disappointed.  Cheated.

So many fail to see the beauty of disaggregating the firm into its functional components.  The analytical precision it provides, the world of discovery that it opens up!  So many stop short of making that final connection . . . except this time . . .

“I love the value chain, Professor!”

“Really?”

I’m skeptical, jaded.  I search for signs of duplicity.  But detect nothing but enthusiasm.

“Which part of the value chain do you feel the most affinity for?”

“Since I’m chronologically oriented, Professor, I’m partial to Inbound Logistics!”

There is a general murmuring and uneasiness in the class.  Inbound logistics?

I nod sagely.  “That’s fine, Ms. Zapata.  It’s okay to privilege one segment of the value chain over another, if it gives you the key to identifying competitive advantage!”

A hand shoots up and a voice cries out before I can acknowledge it.

“Operations!  That’s the ticket for me.”

And yet another!

“After sale Service!” a voice in the back calls out.  “Professor, Customer Relationship Management has a symmetry and logic about it that outstrips anything we touched on in my basic philosophy courses!”

The dam had finally burst, and the classroom buzzed with talk of core competencies, competitive analysis, environmental scans, core products, strategy formulation processes, Five Forces analysis, and comparative advantage!

They are convinced – finally – that strategy and value chain analysis can be an art.  I even say positive things about accounting and accountants, observing that there is a bit of art and flair and imagination necessary to produce a product desired by the employer . . . or patron.  Think of Michelangelo painting the Sistine Chapel for his patron.

The Value Chain!  Inbound logistics, Operations, Outbound logistics, Sales and Marketing, and Service.

If ever there were a time for sentimentality and outright weeping, this was it!

But then . . .

But then, one of the most staid literary conventions of all time reared its ugly head.

I woke up.

I awoke from a dream.

A Sweet, Impossible Dream

It was nothing but a sweet dream.  Students excited at the prospect of writing a paper on value chain analysis . . . on identifying a company’s core competency and developing a strategic plan to gain sustained competitive advantage based on that competency . . . students who loved the value chain . . . who could see the art and creativity demanded of the accountant and financial manager.

Who could see the beauty in efficient operations management.

Who would strive for efficiency because it was the right thing to do!

It was all a sweet dream.

A cruel dream.

I awoke to a cold, winter world where idealistic students still dream and irresponsible students still party and wiseacre students still wisecrack with a tiresome world-weariness.  Who write with an undisciplined lackadaisical casualness that drives me to distraction.

It is the little things that do this.

I close my eyes and maybe . . . perhaps I can recapture a bit of the magic.  Recapture the dream.

I look up, startled to find a group of students gathered round my desk after I have dismissed class.  They are heading home in the cold for their winter break.

“What’s this?”

“A gift, Professor.”

“Thank you.”

“Aren’t you going to open it?”

I peel the wrap away in a crinkle of coated Christmas paper.  It’s a book.  A copy of Peter Drucker’s Management.

It’s a first edition, and I feel my eyes tearing up.

“We know how much you like Green Acres.  And Drucker’s general store.”

Smiles abound.  I cock one eyebrow, as I am wont to do.

“You do know that it wasn’t Peter Drucker’s store?  It was Sam Drucker’s general store.”

“Does it really matter, Professor?”

“In the grand scheme of things, I suppose that it does not.  Merry Christmas.”

“Merry Christmas!”

Why do I offer a hearty Merry Christmas instead of something ecumenically blasé?

Well, because I can.  Because I’m authentic.  Because I have authoritarian tendencies.

Because I offer others a piece of my world.

And I heartily accept Hanukkah and Kwanzaa and Season’s Greetings from anyone and everyone else who cares to send ’em my way.

Now, let me go read Sam Drucker’s book on managing a general store in Hooterville.

I’m such an idealist.


Audience, People, Preparation, Technique

Focus on Your Audience

Focus on your audience as a source of personal competitive advantageToo often, we can find ourselves rambling or roaming in a presentation, and this usually means we’ve strayed from the hoary principle of focus on your audience.

We haven’t established a tightly focused subject, and we’ve not linking it to a tightly focused conception of your audience.

Without tight focus on your subject, you cannot help the audience to visualize your topic or its main points with concrete details.  Without details in your message, you eventually lose the attention of the audience.

So how do you include meaningful details in your presentation, the right details?

The Devil’s in the Details

By reversing the process and visualizing the audience in detail.

This is akin to the branding process in the marketing world.  Your brand must stand for something in the customer’s mind.  And, conversely, you must be able to visualize the customer in your own mind.

If you can’t visualize the kind of person who desperately wants to hear your message, then you haven’t focused your talk enough.

Go back and retool your message – sharpen and hone it.

Think of the various consumers of products and services such as Ben and Jerry’s ice cream, Whole Foods Market, Mercedes Benz, Pabst Blue Ribbon.  Can you actually visualize the customers for these products, picture them in your mind in great detail?

Likewise, can you clearly visualize the consumers for Greenpeace, the National Rifle Association, a Classic 70s Rock radio station?

Sure you can – you immediately imagine the archetype of the customer base for each of these.

Focus on Your Audience

Now, in the same way, can you visualize the consumers of Chevrolet?  Tide?  Folgers?  United Way?  The American Red Cross?

Of course you can’t, because these brands have lost focus.  The message is too broad.

The lesson here is to focus your message on a tightly circumscribed audience type.

Who is in your audience, and what do they want from you?

Prepare your talk with your audience at the forefront.  Visualize a specific person in your audience, and write to that person.  Make that person the hero.

Talk directly to that person.

The upshot is a tightly focused message with key details that interest an audience that you have correctly analyzed and visualized.  You speak directly to audience needs in a way that they clearly understand and that motivates them.

Craft your message in this way, and you’ll be on-target every time.

Find more secrets of especially powerful presenting in The Complete Guide to Business School Presenting.

Appearance, Audience, General, People, Professional Presence

Presentation Appearance can Make you . . . or Break You

Presentation Appearance
Presentation Appearance Matters

What message does your presentation appearance transmit to people?

Oftentimes, we don’t consider that our physical appearance transmits messages to those around us . . .  Most certainly, the presentation appearance of a speaker before an audience conveys non-verbal signals.

This happens whether you are conscious of it or not.

Your presentation appearance sends a message to your audience, and you cannot decide not to send a message to your audience.

You cannot tell an audience to disregard the message your appearance transmits.  And you can’t dictate to an audience the message it receives.

Are you the “Ageless Rebel” Battling the “Man”?

What’s you message?  That you don’t care?

That you’re confident?

That you’re attentive to detail?

That you care about your dignity, your physique?

Is your appearance one big flip-off to the world because you fancy yourself an ageless rebel, shaking your fist at the “man” and refusing to “conform” to the “rules?”  If so, then you pay a dear price for so meager a prize.

That price comes in the form of losing competitive advantage to your peers, who may want to spend their personal capital for more luxurious rewards.

Many young speakers seem unaware of the messages that their appearance conveys.  Or worse, they attempt to rationalize the message, arguing instead what they believe that the audience “ought” to pay attention to and what it “ought” to ignore.

Presentation Appearance as Your Destiny

You simply cannot dress for lazy comfort and nonchalance and expect to send a message that conveys seriousness, competence, and confidence.  That conveys a powerful professional presence.

This is the lesson that so many fail to grasp, even on into the middle management years.

“I’m a rebel and exude confidence and independence!” you think, as you suit up in the current campus fashion fad.  The message received is likely much different:  “You’re a slob with no sense of proportion or clue how to dress, and I’ll never hire you.”

The best public speakers understand the power of appearance and mesh their dress with their message.

Take President Barack Obama, for example.  He is a superb dresser, as are all presidents.  On occasion, you will see the President speaking in open collared shirt, his sleeves rolled up in “let’s get the job done” fashion.

And that’s usually the message he’s trying to convey in such dress: “Let’s get the job done . . . Let’s work together.”

Politics, Schmolitics . . .  He’s a Sharp Dresser

You will never see President Obama address the nation from the Oval Office on a matter of gravity with his jacket off and his sleeves rolled-up.  Ronald Reagan, the great communicator, was also a sharp dresser. 

The lesson here is that your dress ought to reinforce your message, not offer conflicting signals.

Here are some basic suggestions for ensuring a minimum pleasing appearance . . .

For more on an especially powerful presentation appearance, consult The Complete Guide to Business School Presentations
General, International, Passion, People

Next Generation Leadership . . . India

The next generation of Indian business leaders

It is my privilege to not only travel a great many miles to special places, but also to work with some of the brightest young people of the latest generation who constitute the business leaders of tomorrow.

Take India, for instance.

India is a potential economic powerhouse, whose engine of domestic and international commerce is only just starting.

With incredible knowledge resource capability and government that finally recognizes the power of individual initiative and the economic benefits that accrue from relaxing regulation, India is set for an economic renaissance to stagger the world when its gears finally engage.

Drive and Initiative

The MBA students at the Welingkar Institute of Management in Mumbai, who appear on this page, show a drive, determination, optimism, and coachability that should be the envy of the world.

Inquisitive and cosmopolitan to a startling degree, these young people are poised to enter middle-management as a sage class of entrepreneurial knowledge workers, steeped in the latest management techniques and armed with the techniques of especially powerful presenting that confer unmatched competitive advantage.

I’d go so far as to say that they constitute a new cadre of global executives, a new breed of 21st Century Managers, unencumbered with outdated notions held over from the industrial revolution.  A cadre imbued with the qualities of . . .

Cultural Competence

Technical Proficiency

Flexibility and Adaptability

Cosmopolitan Outlook

Team-work orientation

Personal and Professional Aligned Strategic Focus

And with an incredible hunger to become the best business presenters possible, embracing the range of instruction found in The Guide to Business School Presenting . . . quite revolutionary to the Indian education system.

The rest of the business world does need to take note.  India is an economic giant that no longer sleeps.

Passion, People, Technique, Voice

“You don’t catch hell because . . .”

Earlier, I related how Malcolm X did not do much throat-clearing at the beginning of his talks.

Instead, he thrust a metaphorical sword into his audience.

He drove deeply to the heart of the issue in just a few short sentences, tapping into listener sensitivities.

His initial “grabber” was not meant simply for shock or surprise like a cheap circus feat.  It was shock and surprise linked to the needs of his audience, directly relevant and intertwined closely – even spiritually – with his listeners.

Malcolm did not engage in academic circumlocutions, oblique arguments, or vague generalizations. He said things directly, with punch and verve, with color and power.

He shunned latinate words and phraseology and drove home his point with Anglo-Saxon directness – short, powerful, repetitive sentences, constructed of the sturdiest syllables.

And once he had audience attention, he kept it.

Holding the Audience in your Grasp

One technique he used to hold his audiences rapt was the offering a single point and then colorfully making that point by means of a repetitive technique called the anaphora. It’s a technique that you can use as well.  Here’s how it works.

A powerful and carefully selected phrase is utilized at the beginning of a succession of sentences.  With each repetition, the presentation builds to a climax to produce a powerful emotional effect.  In Malcolm’s example we’re about to see, he uses the anaphora skillfully to identify a point of commonality among those in his audience that he holds with them.

I previously offered an example of one of Malcolm’s speeches delivered in 1963.  Let’s revisit that talk, review the first couple of sentences, and then see how Malcolm uses the anaphora to powerful emotional effect.  The speech was called  Message to the Grass Roots, and he delivered it in Detroit.  Note how Malcolm begins his talk by immediately establishing intimacy with the audience.

We want to have just an off-the-cuff chat between you and me . . . us.  We want to talk right down to earth in a language that everybody here can easily understand.

We all agree tonight, all of the speakers have agreed, that America has a very serious problem.  Not only does America have a very serious problem, but our people have a very serious problem.

America’s problem is us. We’re her problem. The only reason she has a problem is she doesn’t want us here. And every time you look at yourself, be you black, brown, red or yellow, a so-called Negro, you represent a person who poses such a serious problem for America because you’re not wanted. Once you fact this as a fact, then you can start plotting a course that will make you appear intelligent, instead of unintelligent.

What comes next?

Now that Malcolm X has the full attention of his listeners, it’s time to make point # 1 – unity and commonality of purpose. He chooses the anaphora as his technique, and he does so masterfully. His phrase of choice is “You don’t catch hell because . . . ”

What you and I need to do is learn to forget our differences.  When we come together, we don’t come together as Baptists or Methodists.  You don’t catch hell because you’re a Baptist, and you don’t catch hell because you’re a Methodist.  You don’t catch hell because you’re a Methodist or Baptist, you don’t catch hell becasue you’re a Democrat or a Republican, you don’t catch hell because you’re a Mason or an Elk, and you sure don’t catch hell because you’re an American; because if you were an American, you wouldn’t catch hell.  You catch hell because you’re a black man.  You catch hell, all of us catch hell, for the same reason.

 Malcolm has established beyond all doubt that he shares a commonality with his listeners that is directly tied to the central thesis of his talk. He drives his point home with the anaphora:  “You don’t catch hell because . . . ”

He utilized the same theme, or trope, in the video below in this speech before another audience in 1964.  This time his anaphora was slightly different:  “We’re not brutalized because–”  And it is just as powerful with its mesmerizing effect. The entire video shows a master presenter in tune with his audience and in control of his message.

 

Malcolm’s delivery is masterful . . . his voice, his tone, his inflection, his humor, his posture, and his gestures combine with his rhetorical techniques to establish an incredible bond with his listeners.  You sense his control of the event.

So what does this have to do with you and with business presenting?

Just this.

A powerful and graceful speaker, Malcolm X utilized an entire battery of oratorical weapons.  He intuitively understood the oratorical methods developed over more than 2500 years, and he wielded them with grace and with power.  These techniques can be yours.  You need only understand them, their function, their effects, and practice them.

For instance, the anaphora of repetition.  You can use anaphora as a powerful technique to hammer home your most important points and to hold your audience in the midst of your presentation.

But you may Hesitate

You may protest that Malcolm X lived and struggled in a different place and time over issues far more important that you or I will ever face.  Yes, he did.  The stakes were incredibly high and, for him, became quite literally a matter of his death.  But regardless of the message, the techniques of powerful presenting remain the same.  They are verities handed to us over centuries.

And if you refuse to learn from our great legacy of master speakers, if you do not emulate them, who then will you learn from?  The CEO of Coca-Cola?  Hardly.

A cornucopia of especially powerful techniques is available to you.  You may not struggle for justice on an international platform, but this does not absolve you from crafting the most powerful presentation you possibly can using the techniques of the masters.

Surely while the emphasis and tone of your message changes with circumstance, but not the methods themselves.  The anaphora is one such technique you should incorporate into your repertoire.

Malcolm X used a multiplicity of techniques to engage his friends and to disarm his enemies.  You can use them, too, and we’ll look at them in future posts.

Audience, Charisma, Confidence, Passion, People, Technique

Malcolm X Presentation Skill

The Malcolm X presentation
Malcolm X was a powerful presenter, a passionate man of strong belief and charismatic bearing, and the Malcolm X presentation is a textbook on how to sway an audience

Like snapping a towel to skin, you want to sting your audience in a good way, and no better way to do it than a Malcolm X presentation.

Make it sit up straight, snap their heads in your direction.

You can do this several ways, and it’s up to you what you choose, but it should fit your audience and the topic of your presentation.

One effective method is the use of a “grabber” line.

This is a surprising and unconventional sentence or an unusual fact that immediately alerts the audience that its about to hear something special.

Not just another canned talk.

One of the greatest public speakers of modern times was the late Malcolm X.  His speeches are textbook examples of how to grab an audience, mesmerize it throughout his presentation.  He then mobilized his audience with an especially powerful call to action.

His techniques are so powerful that he deserves a category all his own.

And so I coin what I call the Malcolm X Presentation.

The Malcolm X Presentation

Whether you agree or disagree with him is irrelevant to the point that he was a captivating communicator who drew from a deep well of powerful presentation techniques.  His charisma was unquestioned and it grew organically from the wellspring of passion that he invested in his cause and in every speech.

Malcolm’s speeches are just that – speeches – and they are written for the ear and not the eye.  They are best read aloud so as to absorb the measured beats, to feel the repetition of key phrases, and to learn the effects of certain rhetorical flourishes.

When you read sentence after sentence, you sense the power and the deep moral outrage coming through, sometimes explicit but most often through a steady recapitulation of ideas using different phrases, but key words.

You gain a sense of the gathering storm, you almost hear rolling thunder in the distance.

The Malcolm X Presentation
The Malcolm X Presentation used word pictures and various other rhetorical techniques to stir his audiences to action

Today, I mine his speeches for their cadences, their imagery, their use of allegory, anaphora, and turns of phrase.  With respect to grabbing an audience’s attention, too many presentations and speeches begin with routine thank-yous and ingratiation of the audience.

They sputter with stale phrases, a gripping of the podium and a squinting at notes or giving jerky backward glances at an unreadable projection screen.

Remember that a speech is tremendously different from a written document.

Pauses and repetition, tone and inflection are essential with the spoken word.  Let’s look at the beginning of a typical Malcolm X speech and see how he grabs his audience.

Read it with his spoken delivery in mind.

This speech – Message to the Grass Roots – was delivered in Detroit on November 10, 1963.  Irrespective of the time and place and circumstance, which of course will leaven our approach, note that Malcolm begins his talk by immediately establishing intimacy with the audience.

We want to have just an off-the-cuff chat between you and me . . . us.  We want to talk right down to earth in a language that everybody here can easily understand.

We all agree tonight, all of the speakers have agreed, that America has a very serious problem.  Not only does America have a very serious problem, but our people have a very serious problem.

In the space of four sentences, Malcolm has drawn in his listeners and layed out a situation statement that, at that moment, captivated his audience.

He establishes a mood of confidentiality and rapport.  He then states boldly – “America has a very serious problem . . . We have a very serious problem.”

Who wouldn’t want to hear what comes next?

No Chit-Chat  in a Malcolm X Presentation

Notice that he did not engage in throat-clearing and chit-chat.  No “Thank you Mr. Chairman” . . . no “So good to see so many committed activists tonight and familiar faces in the crowd.”  Notice also the use of repetition of key phrases:  “Very serious problem.”

Straight to the point, and a bold point it is.  See what comes next . . .

America’s problem is us.  We’re her problem.  The only reason she has a problem is she doesn’t want us here.

And every time you look at yourself, be you black, brown, red or yellow, a so-called Negro, you represent a person who poses such a serious problem for America because you’re not wanted.  Once you fact this as a fact, then you can start plotting a course that will make you appear intelligent, instead of unintelligent.

Has Malcolm studied his audience?  Is he reaching out with a message that is directly relevant to his listeners?

Most important of all, has he grabbed your attention?

He surely has.

Malcolm was expert at executing Presentation Snap, grabbing his listeners in a way that zeroed in on them.  He focused on their needs, concerns, desires, hopes.

He framed the issue in colorful language, and created listener expectations that he would offer bold and radical solutions to real problems.

For now, focus on the grabber to seize the attention of your audience.  Mull this excellent example from the Malcolm X presentation and ask yourself how he contrived it . . . and how it works.

In subsequent posts, we’ll look at more examples from Malcolm X as he moves through delivery of his presentation, building to his call for action at the end.

If you want to learn more about the techniques that energize a Malcolm X presentation, as well as the secrets that other powerful speakers use in their presentations, consult The Complete Guide to Business School Presenting.

Confidence, Expression, People, Personal Competitive Advantage, Preparation, Technique

“I Hate Presentations”

Especially Powerful Personal Competitive Advantage
Strive for Confidence in Your Business Presentations

If you feel reasonably confident, competent, and thoroughly satisfied with your presenting skills, then I congratulate you.

Please do pass Business School Presenting along to a buddy who might profit from the humble advice offered herein.

But if you are like most of the 1.3 million English-speaking business school population worldwide, you doubtless have issues with your business school.  And its treatment of presentations . . . which is why you’re reading this post.

Which is why you’ve probably uttered “I hate presentations” more than a few times.

One in 366 Million?

Of an estimated 366 million websites worldwide, this is the only site devoted exclusively to business school presentations.

The only site.

I could be wrong about that, and I hope that I am.

Even if this is a lonely outpost today, we know that as quickly as the online community responds to the needs of its users, that could change tomorrow.  I trust you’ll let me know, so that I can link to these nooks and crannies of the web that may hold secrets that we all need.

But right now – this instant – I do believe that this is it.

And you’ll find it a source of personal competitive advantage of a rarefied sort.

I believe, and you may agree, that business school students need credible, brief, and direct resources on presenting  – solid information and best practices, not vague generic “presentation principles” and certainly not “communication theory.”

You want to know what works and why.

You want to know right from wrong, good from bad.  You want to know what is a matter of opinion and what, if anything, is etched in stone.

Here you find answers to the most basic of questions.

  • What is this beast – the business presentation?
  • How do I stand?  Where do I stand?
  • What do I say?  How do I say it?
  • How do I reduce 20 pages of analysis into a four-minute spiel that makes sense and that “gets it all in?”
  • How should we assemble a group presentation? How do we orchestrate it?
  • Where do I begin, and how?
  • How do I end my talk?
  • What should I do with my hands?
  • How do I conquer nervousness once and for all?
  • How can I tell “what the professor wants?”
  • How do I translate complicated material, such as a spreadsheet, to a PowerPoint slide so that it communicates instead of bores?

2,500 Years of Presenting

Business School Presenting answers every one of these questions and many more that you haven’t even thought of yet.

You may not like the answers.

You may disagree with the answers.

Fair enough.

Let a thousand presentation flowers bloom across the land.  Listen, consider, pick and choose your pleasure.

Or not.

But you should know that offered here is a distillation of 2,500 years of public speaking and presentation secrets.  Secrets developed by masters of oratory and public speaking and refined in the forge of especially powerful experience.

Cicero, Quintilian, Demosthenes, John Adams, Patrick Henry, Daniel Webster, Frederick Douglass, Abraham Lincoln, William Jennings Bryan, John Kennedy, Martin Luther King, Malcolm X, Ronald Reagan, Barack Obama – all find their places in the pantheon of the most powerful presenters of all time.

They Didn’t Hate Presentations . . .

All of these speakers have drawn upon the eternal verities of presenting.

In turn they’ve each contributed their own techniques to the body of wisdom.

You find those verities here.

personal competitive advantage
Confidence to become an Especially Powerful presenter

On the other side of things, give me your own presentation stories.

Stories from your campus that illustrate challenges particular to your school and academic concentration.

The various subdisciplines in business – finance, marketing, accounting, human resources, and such like – have their special needs.  Even as they are all tractable to the fundamental and advanced techniques of powerful presenting.

And so begins a journey on the road to becoming . . . an especially powerful presenter.  Someone imbued with personal competitive advantage of the sort that is not easily imitated.

You’ll know when you arrive.  And you will no longer hate presentations.

And you’ll wonder how you could have presented any other way.

Stop presentation guessing with The Complete Guide to Business School Presenting.
Group Presentations, People, Personal Competitive Advantage, Technique

Surviving the Group Presentation . . . PART 2

especially powerful Personal Competitive Advantage
Group Presentations can be a source of your Personal Competitive Advantage

“How come I never get a good group?”

Recognize that your group has been assembled with a professional purpose in mind, not to make your life miserable.

You will disagree with each other on aspects of the group presentation.

How you disagree and how you resolve those disagreements for the good of the team and of your group presentation is as important as the presentation itself.

It’s essential that you maintain civil relations, if not cordial relations, with others in the group – don’t burn bridges.  You don’t want to engender dislike for people.  Perhaps for the rest of your life.

The people in the various group projects will form an important part of your network in years to come.

Remember that the relationship is paramount, the presentation itself is secondary.

The Arrogance of “I don’t have time for this.”

Your job is to craft a group experience, assign responsibilities, develop a reasonable schedule.

Some members of your group will make time commitment choices that do not appear aligned with the objectives of the group.

You hear phrases such as “I can’t make the meeting.”  You may hear the outright arrogance of “I don’t have time for this.”

especially powerful Personal Competitive Advantage
Make Your Group Fabulous and Reap the Rewards!

This, of course, is simply a choice to be somewhere else to spend time in other pursuits.

Because everyone has the same amount of time, no more and no less.

Different people make different choices about the use of their time.

Recognize that this will happen and that it is neither good nor bad – it is simply the hand that you are dealt.

How you react to it will in large part determine the success of your group.  One part of your job to properly motivate others to contribute to the group goal.

I always communicate to my students what to expect in a 5-person group.  The 2-2-1 rule will usually hold.

Two people work hard, two cooperate and are damned happy to be there for the group presentation, and one rarely shows up, because he or she has a “busy schedule.”

Another popular take on it is to apply the Pareto 80-20 rule: Eighty percent of the work is done by twenty percent of the people.

The corollary, of course, is that 80 percent of problems are caused by 20 percent of the people.  A different 20 percent.

“But that’s not fair!”

That’s reality.

Is it “fair?”

Maybe or maybe not in some cosmic sense, but that’s a question for philosophers of distributive justice and irrelevant to the imperatives of group work.

Regardless of how you couch it, do not take your group woes to the professor for solution.  Your professor knows well what you face.  He wants you to sort it out.

You must sort it out, because your prof is not your parent.

Your professor won’t appreciate it any more than your CEO or VP superior at your company appreciates solving your personnel issues . . . repeatedly.  It reflects badly on you and gives an impression of weakness.

Moreover, if you begin to focus heavily on who’s not carrying their “fair share,” then that becomes the dominant theme of your group dynamic.  Rather than that of accomplishing your group goal.

And such misplaced focus and animosity reflects badly in the final product, and you may forfeit valuable personal competitive advantage.

Keep these guiding principles in mind as you chart your course through the labyrinth of group work.  Every group is different, temporary, and frustrating in it’s own way.

Don’t allow the briers of this ephemeral activity catch your clothing and slow you down from your ultimate goal – an especially powerful presentation.

People, Technique

Quintilian

Quintilian, one of the greatest business presenters of all time

Quintilian was the greatest presentation coach to ever stride the streets of Rome during the reigns of Nero, Vespasian, Titus, Domitian.

And Rome had quite a few presentation coaches at the time, because public speaking – oratory – was considered an art.

But Quintilian was the undisputed master of the 1st Century, and he penned one of the most important presentation works in all of history.  It was published in approximately 95 AD and was called . . .

The Institutes of Oratory.

But like so many literary works in the ancient world, it all but disappeared in subsequent centuries as the dark ages engulfed Europe.  Only fragments remained . . . and the legend of Quintilian.

Lost to History?

It was thought lost forever . . . but a Benedictine monk by the name of Poggio Bracciolini discovered a complete manuscript of Quintilian in a dungeon at the Abbey of St. Gall 13 centuries later in present-day Switzerland.

Bracciolini had established a reputation as a master copyist.  He was elated to have discovered the ancient manuscript, and he wrote to a friend about his find in the year 1416.

There amid a tremendous quantity of books which it would take too long to describe, we found Quintilian still safe and sound, though filthy with mold and dust.  For these books were not in the Library, as befitted their worth, but in a sort of foul and gloomy dungeon at the bottom of one of the towers, where not even men convicted of a capital offense would have been stuck away . . . .  Beside Quintilian we found the first three books and half of the fourth of C. Valerius Flaccus’ Argonauticon, and commentaries or analyses on eight of Cicero’s orations by Q. Asconius Pedianus, a very clever man whom Quintilian himself mentions.  These I copied with my own hand and very quickly, so that I might send them to Leonardus Aretinus and to Nicolaus of Florence; and when they had heard from me of my discovery of this treasure they urged me at great length in their letters to send them Quintilian as soon as possible.

Today, the manuscript that Poggio found still exists and is housed in Zürich’s Central Library.

Why should we care about Quintilian except as an historical figure?  What could he possibly say to us of worth?

Timeless Secrets

Presenting hasn’t changed in 2000 years.  Not really.  It’s still a presenter before an audience.  The good news is that Quintilian solved for us almost every pathology that plagues the modern speaker.

His work influenced orators for centuries and, through the adoption by the great rhetorician Hugh Blair in the 19th Century, continues to influence us today in ways we are completely unaware of.

Here is a small sample of the wisdom of Quintilian, this from Book 7.

Let him who would be an orator be assured that he must study early and late; that he must reiterate his efforts; that he must grow pale with toil; he must exert his own powers, and acquire his own method; he must not merely look to principles, but must have them in readiness to act upon them; not as if they had been taught him, but as if they had been born in him.  For art can easily show a way, if there be one; but art has done its duty when it sets the resources of eloquence before us; it is for us to know how to use them.

The treasures housed in the Institutes of Oratory are vast.  It remains only for us to delve into this trove of wisdom to pluck the nuggets that can transform us into . . . well, into much better presenters than we are today.

In fact, if Quintilian would have his way, he would transform you into an especially powerful presenter, worthy of pleading from the law courts of ancient Rome to the boardrooms of modern New York City.

For more on the powerful history and techniques of presenting, consult The Complete Guide to Business School Presenting.
General, Passion, People, Technique, Video

“You don’t catch hell because . . . ” CLASSIC!

Earlier, I related how Malcolm X did not do much throat-clearing at the beginning of his talks.

Instead, he thrust a metaphorical sword into his audience.

He drove deeply to the heart of the issue in just a few short sentences, tapping into listener sensitivities.

His initial “grabber” was not meant simply for shock or surprise like a cheap circus stunt.  It was shock and surprise linked to the needs of his audience, directly relevant and intertwined closely – even spiritually – with his listeners. Malcolm did not engage in academic circumlocutions, oblique arguments, or vague generalizations.  He spoke directly, with punch and verve, with color and power.

He shunned latinate words and phraseology and drove home his point with Anglo-Saxon directness – short, powerful, repetitive sentences, constructed of the sturdiest syllables.

And once he had audience attention, he kept it.

Holding the Audience in your Grasp

One technique he used to hold his audiences rapt was the offering a single point and then colorfully making that point by means of a repetitive technique called the anaphora.  It’s a technique that you can use as well.  Here’s how it works.

A powerful and carefully selected phrase is utilized at the beginning of a succession of sentences. With each repetition, the presentation builds to a climax to produce a powerful emotional effect.  In Malcolm’s example we’re about to see, he uses the anaphora skillfully to identify a point of commonality among those in his audience that he holds with them.

I previously offered an example of one of Malcolm’s speeches delivered in 1963.  Let’s revisit that talk, review the first couple of sentences, and then see how Malcolm uses the anaphora to powerful emotional effect.  The speech was called Message to the Grass Roots, and he delivered it in Detroit.  Note how Malcolm begins his talk by immediately establishing intimacy with the audience.

We want to have just an off-the-cuff chat between you and me . . . us. We want to talk right down to earth in a language that everybody here can easily understand.

We all agree tonight, all of the speakers have agreed, that America has a very serious problem. Not only does America have a very serious problem, but our people have a very serious problem.

America’s problem is us. We’re her problem.  The only reason she has a problem is she doesn’t want us here.  And every time you look at yourself, be you black, brown, red or yellow, a so-called Negro, you represent a person who poses such a serious problem for America because you’re not wanted.  Once you fact this as a fact, then you can start plotting a course that will make you appear intelligent, instead of unintelligent.

What comes next?

Now that Malcolm X has the full attention of his listeners, it’s time to make point # 1 – unity and commonality of purpose.  He chooses the anaphora as his technique, and he does so masterfully.  His phrase of choice is “You don’t catch hell because . . . ”

What you and I need to do is learn to forget our differences.  When we come together, we don’t come together as Baptists or Methodists.  You don’t catch hell because you’re a Baptist, and you don’t catch hell because you’re a Methodist.  You don’t catch hell because you’re a Methodist or Baptist, you don’t catch hell becasue you’re a Democrat or a Republican, you don’t catch hell because you’re a Mason or an Elk, and you sure don’t catch hell because you’re an American; because if you were an American, you wouldn’t catch hell.  You catch hell because you’re a black man.  You catch hell, all of us catch hell, for the same reason.

Malcolm has established beyond all doubt that he shares a commonality with his listeners that is directly tied to the central thesis of his talk. He drives his point home with the anaphora: “You don’t catch hell because . . . ”

He utilized the same theme, or trope, in the video below in this speech before another audience in 1964.  This time his anaphora was slightly different: “We’re not brutalized because–”  And it is just as powerful with its mesmerizing effect.  The entire video shows a master presenter in tune with his audience and in control of his message.

Malcolm’s delivery is masterful . . . his voice, his tone, his inflection, his humor, his posture, and his gestures combine with his rhetorical techniques to establish an incredible bond with his listeners.  You sense his control of the event.

So what does this have to do with you and with business presenting?

Just this.

A powerful and graceful speaker, Malcolm X utilized an entire battery of oratorical weapons.  He intuitively understood the oratorical methods developed over more than 2500 years, and he wielded them with grace and with power.  These techniques can be yours.  You need only understand them, their function, their effects, and practice them.

For instance, the anaphora of repetition.  You can use anaphora as a powerful technique to hammer home your most important points and to hold your audience in the midst of your presentation.

But you may Hesitate

You may protest that Malcolm X lived and struggled in a different place and time over issues far more important that you or I will ever face.  Yes, he did.  The stakes were incredibly high and, for him, became quite literally a matter of his death.  But regardless of the message, the techniques of powerful presenting remain the same.  They are verities handed to us over centuries.

And if you refuse to learn from our great legacy of master speakers, if you do not emulate them, who then will you learn from?  The CEO of Coca-Cola?  Hardly.

A cornucopia of especially powerful techniques is available to you.  You may not struggle for justice on an international platform, but this does not absolve you from crafting the most powerful presentation you possibly can using the techniques of the masters.  Surely while the emphasis and tone of your message changes with circumstance, but not the methods themselves.  The anaphora is one such technique you should incorporate into your repertoire.

Malcolm X used a multiplicity of techniques to engage his friends and to disarm his enemies.  We’ll look at them in future posts.